Advanced Technical Service Associate

ACARA Solutions and our client in Scottsdale, AZ have a contract-to-hire position available.

• Provides technical support to field engineers, technicians, engineering, and product support personnel who diagnose, troubleshoot, repair, and debug complex electro/mechanical equipment, computer systems, complex software, or networked or wireless systems.
• Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
• Reports design, reliability, and maintenance problems or bugs to design engineering/software engineering.
• May be involved in customer installation and training.
• Provides support to customers/users where the product is highly technical or sophisticated.
• The position job generally interacts directly with the customer/user where the product is highly technical or sophisticated, such as with systems-level software where the user has a technical background.
• Provides technical service management and technical support for customer programs.
• Assures all repairs are by company policy and procedure and customer quality requirements.

Required Skills:

• Associate Degree.
• Minimum 3 years of experience with failure and root cause analysis reporting.
• Minimum 3 years of experience with Oracle CRM.

Preferred Skills:

• Sec + or other IAII certification.
• Network/ IT systems management.
• SQL Server.
• Software administration.
• Troubleshooting in a Windows environment.
• Direct customer service or direct customer interaction experience.
• Knowledge of CA Spectrum One Click software suite.
• Microsoft Terminal Server.
• HBSS.
• Anti-Virus.
• Network monitoring tools.
• Asset management software.
• Microsoft Windows Active Directory tools.
• Support of DoD or DHS systems.

Additional Information:

• Upon offer of employment, the individual will be subject to a background check and a drug screen.
• In compliance with federal law, all persons hired will be needed to verify identity and eligibility to work in the United States and to complete the necessary employment eligibility verification form upon hire.
• Under the International Traffic in Arms Regulations (ITAR), all employees assigned to this client must provide documentation verifying their status as a 'U.S. Person,' as defined in ITAR clause 120.15. A U.S. Person is a protected individual under the anti-discrimination provisions of U.S. immigration laws.
• Active Secret DoD Clearance.

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.