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Back to search resultsSr. Manager, Customer Strategy
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![]() United States, New York, Long Island City | |
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OVERVIEW This role will be focused on turning our customer data into actionable customer insights for business stakeholders. As part of the Customer Strategy team, the Senior Manager is a master at telling stories through data - with an expertise in analyzing and identifying trends in customer data and then drilling down into category, channel, and selling data to explain the "why's." Customer data includes, but is not limited to website performance KPI's, store traffic, NPS/CSAT, customer behavior, basket analysis, and merchandise selling. This role will be a leading voice in presenting these customer narratives to leaders & stakeholders across Bloomingdale's stores, digital merchandising, marketing, and customer experience teams, ensuring we are understanding the customer context to make better business decisions. PRIMARY RESPONSIBILITIES:
QUALIFICATIONS:
This job description is not all inclusive. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. |