Associate Director - Connected Experiences Advisory Sales

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Verizon's Connected Experiences practice helps our clients take full advantage of key Verizon assets that drive end-to-end technology solutions for our customers to transform their businesses and deliver better business outcomes. We are seeking a dynamic, results-driven enterprise sales executive leader focused on leading a team to sell our market-leading advisory and consulting services with advanced solutions that address complex challenges and drive optimal customer and employee experiences.

This sales executive leader will focus on leading our customers through significant cloud transformations for our workplace modernization, voice security, and customer experience solutions. As a key senior sales leader of the Connected Experiences practice, you will be responsible for creating and managing the sales team to industry and segment programs and sales plays identifying, developing, and closing new business opportunities with enterprise clients. Advisory and consulting services will be a primary door opener to take customers on these transformational journeys and you will play a pivotal role in leading clients through the transformation of their voice security, communications, and customer experience operations by offering them innovative technology solutions that improve efficiency, enhance customer experiences, deliver end-to-end security, and drive growth.

Additionally, you'll collaborate with account teams and Verizon's consulting services delivery teams to develop strategic plans and guide clients on their technology strategies and project execution. As part of the leadership team, the Advisory and Consulting Associate Director will focus on business growth, new logos acquisition, and driving new business strategy with sales plans for YOY bookings and revenue growth. Together, we will deliver innovative solutions that connect people across the globe, and you'll be a part of making that happen.

As the Advisory and Consulting Sales Associate Director, the successful candidate will implement sales programs and initiatives to drive strategic sales performance, utilizing all available marketing and sales capabilities to drive these objectives, react to market opportunities and competitive changes, address sales performance weaknesses, and attack prospect opportunities through the implementation of targeted campaigns.

Key Leadership Responsibilities:

• Business development: Developing and implementing a business plan, marketing strategy, and growth initiatives for assigned accounts across Verizon's Global Enterprise customers

• Client relationships: leading team to manage client relationships and drive new business acquisitions

• Funnel management: Overseeing the funnel health and leading the team driving funnel growth, sales velocity, and greater funnel yield.

• Compliance: Ensuring compliance with legal and regulatory requirements

• Talent management: Overseeing the recruitment and retention of top talent within the team with effective coaching and development plans

• Culture and values: Ensuring the practice's culture and values are communicated and aligned to each seller's strategic business goals

• Communication: Communicating clearly and persuasively with employees, other partnerships, and entities inside and outside of Verizon

• Prospecting and Lead Generation: Helping the team identify and target enterprise accounts, focusing on building relationships with key business decision-makers (C-suite, IT, business line, and operations leaders) in need of an incremental or complete contact center, voice security, and calling/collaboration transformation that allows Verizon to get an entry into customers with advisory services.

• Consultative Selling: Guiding the team to use a consultative sales approach to understand the customer's business objectives, challenges, and requirements. Offer tailored advisory solutions that improve customer experience, optimize operations, and drive business value.

• Solution Expertise: Assist team in becoming subject matter experts on our advisory services, customer experience, contact center, voice security, and calling/collaboration solutions, including cloud-based platforms, AI-driven customer interactions, workforce optimization, omnichannel integration, and analytics. Train team to obtain certifications.

• Sales Strategy Development: Work closely with internal stakeholders (sales teams, sales engineers, product teams, pricing/contract teams and consulting services) to aid the team in developing customized sales strategies for each client, aligning with their business needs and growth objectives to capture new logos.

• Pipeline Management: Inspect and drive team to manage the full sales cycle, from lead generation to contract negotiation and closing, ensuring that sales goals and revenue targets are met or exceeded.

• Market Research: Stay current with industry trends, competitive landscape, and emerging AI and digital technologies in calling, voice security, and contact center solutions, leveraging this knowledge to advise clients and differentiate our offerings with end-to-end solutions.

• Customer Relationship Building: Establish and nurture long-term relationships with primary clients to position the company as a trusted advisor and preferred partner for future growth opportunities.

• Collaboration: Partner with marketing, product, and account teams to support the development of go-to-market strategies, sales collateral, and demand-generation activities.

• Meeting and exceeding assigned sales targets and initiatives.

You'll need to have:

• Bachelor's degree and 8 or more years of work experience selling consulting services.

• Proven track record of success in designing contact centers and enterprise sales, with experience in selling complex solutions to mid and large enterprises (preferably in contact center or customer experience technology).

• Strong understanding of contact center technologies, including cloud platforms, AI, omnichannel solutions, and customer service software.

• Ability to effectively communicate and build relationships with senior-level executives, presenting both technical and business-focused value propositions.

• Exceptional consultative selling, negotiation, and closing skills.

• Experience in managing complex sales cycles and navigating large enterprise environments.

• Strong interpersonal and communication skills, with the ability to influence and lead conversations with clients.

• Ability to work collaboratively in a fast-paced, team-oriented environment.

• Track record of exceeding sales revenue in emerging technology or emerging product areas

• Successful sales management experience leading a multi-departmental team setup to meet specific customer requirements

• Experience with solution selling to C-level Executives in the Fortune 500 and Global market, with emphasis on business outcomes, CEx and IT products and solutions

• Strong business financial analysis skills; broad CEx industry knowledge

• Previous experience working directly with senior executives

• Ability to work under pressure of tight timelines; detail-oriented

• Must have excellent written and verbal communication skills, in addition to strong analytical skills

• Ability to interact at the most senior levels internal and external to Verizon

• Ability to communicate knowledge and expertise to provide insight and direction to the business

• Presentation skills for executive-level management, public groups, etc.

• Self-motivated, resilient, winning mindset, can-do attitude to overcome obstacles and find resolution in sometimes difficult conditions

• Ability to occasionally travel

Even better if you have:

• Experience with designing or building contact center technologies such as AWS Connect, Genesys, Cisco, or similar platforms.

• Sold strategic enterprise solutions encompassing IP Telephony (SIP), VolP/PBX, IP Consulting, Voice Security, Professional Services, or Outsourcing in a commissioned-based environment.

• Bachelor's degree in Business, Information Technology, or a related field.

This is a high-impact role offering the opportunity to influence the future of customer experience and fraud prevention for some of the largest organizations in the world. If you're passionate about technology and sales and if Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.

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