Production Manager

Social Finance (SoFi)
remote work
United States, North Carolina, Charlotte
Nov 01, 2024
Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we're changing the way people think about and interact with personal finance. We're a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we're at the forefront. We're proud to come to work every day knowing that what we do has a direct impact on people's lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The role The Production Manager is responsible for managing a team of Mortgage Loan Originators, including training, motivating, and performance managing team members to drive a highly successful team structure, while also ensuring every member interaction becomes an exceptional interaction with SoFi. You will lead a team of 10 - 12 Mortgage professionals, with responsibility for facilitating the closing of loans at or ahead of the target while delivering an outstanding member experience. What you'll do: Independently manage teams of 10 - 15 mortgage associates Manages pipeline and meets minimum monthly personal production for the team Train, motivate, monitor, and coach new associates Serve as a second-tier for escalations Handle special member circumstances and problems as they arise Ensure team is following procedures, as well as regulatory compliance Provide exceptional member experience Performance manage team members through scorecard metrics Manage daily reports to ensure team member performance Proactively identify, escalate issues and propose recommended solutions regarding potential issues with contributing to operational success Drive excellence in every member interaction Monitors the day-to-day activities of functional areas to ensure compliance to internal policies Other duties as assigned What you'll need: Minimum Bachelors or Associate Degree or significant experience in the industry Mortgage Sales Management experience or its equivalent 3 + years' experience in sales management 3 + years general customer service experience Centralized sales experience or processing center management experience Experience training, motivating, monitoring, and coaching sales teams Strong written and verbal communication skills to answer questions and communicate issues clearly and concisely to associates, members, and upper management Ability to work independently with little or no supervision Professional demeanor and excellent work habits are essential Mortgage, consumer credit, or consumer lending experience Ability to motivate the sales team to exceed performance expectations Carries multiple state NMLS licenses Demonstrated success motivating and leading a team of sales professionals to meet or exceed rigorous sales targets Passionate about the member experience Knowledge of regulatory compliance Ability to work well with technology and the desire to help design workflows and processes to enhance our sales strategy and volumes Assist with and support infrastructure needed to support growing a sales team Ability to react to change quickly and implement new processes and procedures Compensation and Benefits The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate's experience, skills, and location. To view all of our comprehensiveand competitivebenefits, visit our Benefits at SoFipage! SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. The Company hires the best qualified candidate for the job, without regard to protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. New York applicants: Notice of Employee Rights SoFi is committed to embracing diversity. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com. Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time. Internal Employees If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.