Director, LMS (Learning & Development HRIS Specialist)

Sumitomo Mitsui Banking Corporation (SMBC)

remote work

United States, New York, New York

277 Park Avenue (Show on map)

Nov 03, 2024

SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan. SMFG's shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges.

In the Americas, SMBC Group has a presence in the US, Canada, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization's extensive global network. The Group's operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC Rail Services LLC, Manufacturers Bank, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd.

The anticipated salary range for this role is between $175,000.00and $201,000.00. The specific salary offered to an applicant will be based on their individual qualifications, experiences, and an analysis of the current compensation paid in their geography and the market for similar roles at the time of hire. The role may also be eligible for an annual discretionary incentive award. In addition to cash compensation, SMBC offers a competitive portfolio of benefits to its employees.

Role Description

Deliver and implement learning curricula to support the enhancement of employee skills, competencies and development. Recommend strategic learning interventions designed to increase individual and organizational productivity and performance. Create content and materials that support business results, the overall learning strategy and employee development.

Role Objectives: Delivery

Deliver and implement learning curricula that supports the enhancement of employee skills, competencies and development. Recommend strategic learning interventions (across multiple delivery methods and formats) designed to increase individual and organizational productivity and performance. Create content and materials that support business results, the overall learning strategy and develop employees. Work with the firm's LMS (learning management system) platform and/or directly partner with global learning team to ensure appropriate deployment, tracking and training of the workforce. Generate and/or analyze learning-related reporting to present / communicate results to applicable stakeholders. Conduct needs analysis and consistently evaluate learning results to proactively identify gaps, trends and new opportunities to improve learning interventions.

Role Objectives: Interpersonal

Build strong relationships with business lines through the delivery of client-focused learning solutions to be a trusted partner. Cross-network with other learning specialists to leverage best practices / functional efficiencies. Provide consultative guidance and partnership to HRBPs to build stronger connectivity to the business line and deepen understanding of learning needs. Partner closely with compliance, legal and risk management regarding conduct- and regulator-related training to ensure alignment and gather important training feedback. Collaborate with and/or manage external learning vendors to ensure content, visuals and overall employee experience will enable targeted skill / competencies development and business outcomes.

Role Objectives: Expertise

Utilize experience, training, credentials, certifications and/or education (i.e., B.A./B.S.) to maintain credibility with business line(s) and other partners to serve as the SME (subject matter expert) for all learning and development initiatives. Conduct needs analysis with business line(s) to customize learning interventions that are tailored to skill / knowledge / performance gaps, sector, geography and other variables. Evaluate competencies and skills needed to help establish clear career pathways. Apply learning principles and expertise when designing learning programs, writing instructional / training materials and/or other required coursework for internal clients. Have expertise and/or certifications in executive coaching, personality assessments (i.e., MBTI), behavioral assessments (i.e., Predictive Index), group dynamics (Tuckman's Theory), project management, etc. to help deliver a wide variety of needed L&D solutions to clients. Educate others regarding innovations, trends and research in the learning field to demonstrate the unique learning knowledge and expertise that the learning role brings to the business.

Qualifications and Skills

Recommended years of experience: 10

Manages data integrity and curricula including elearning and content design.
Enhances the training processes and operations.
Streamline user experience by aligning multiple LMS within the organization under one Successfactors LMS platform.
Actively supports the efforts of and contributes to Training Governance bodies.
Acts as liaison and relationship manager for the vendor of the LMS.
Provides direction on the best use of the LMS going forward--such as storing job aids, retaining certificates, initiating assessments, etc. and initiates new features, and enhancements based on a roadmap and leadership requirements.
Become an expert on the system so as to troubleshoot and provide technical expertise.
Leads a team that handles LMS administration and upskills them to become technically competent.
Provide strategic and tactical advice and develop learning solutions on learning technology systems, including learning management systems (LMS) and other cloud-based technologies to support evolving training requirements and initiatives
Develops, maintains and provides a suite of management reports and dashboards as they relate to training.

Additional Requirements

D&I Commitment

Responsible for fostering a culture of diversity and inclusion, holding leaders accountable for creating an inclusive environment through awareness and practice of equity in recruiting, developing, and promoting diverse talent.

Additional Skills:
Demonstrate experience managing LMS/Learning management databases, a knowledge of SuccessFactors LMS platform preferred.
Strong communication and stakeholder managements skills.
Strong leadership skills.
Cross-culturally competent.
Proactive, flexible, strong communicator and team player, project management experience, and detailed oriented.
Excel skills.
Experience in learning program analysis, design, and implementation, strong knowledge of adult learning principles, and proficiency in authoring tools
Knowledge of industry trends such as social learning, gamification, informal learning, knowledge retention and mobile strategies
Experience in leading complex projects with minimal oversight

SMBC's employees participate in a hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. SMBC provides reasonable accommodations for employees and applicants with disabilities consistent with applicable law. If you need a reasonable accommodation during the application process, please let us know at accommodations@smbcgroup.com.