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General Summary of Position
Assists the Pharmacist(s) in all areas of pharmacy operations, including data entry, product dispensing, and packing of prescription orders in a high-volume fulfillment and / or call center environment on a multidisciplinary team. The position requires routine interaction with in clinic liaisons, pharmacists, and providers, as well as specialty pharmacy patients with complex medication needs requiring high touch care and follow up. MedStar Specialty Pharmacy is committed to providing world-class, compassionate care to every patient, every time, at every touch point. All associates are accountable for their role in meeting patient experience standards. Primary Duties and Responsibilities
Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards. Complies with governmental and accreditation regulations.Answers the phones, troubleshoots issues, handles requests, answers questions, or triages to appropriate person.Assists with placing the daily order for drugs and supplies; receives, checks, and puts away the daily order; follows established inventory management procedures; participates in physical inventories and cycle counts.Demonstrates behavior consistent with MedStar Health's mission, vision, goals and objectives.Monitors workflow queues and completes all steps in a timely manner, troubleshooting and resolving issues to ensure all Rx's are completed on time.Prepares prescriptions for dispensing: counts, verifies, and labels medication accurately and according to policy and legal requirements.Processes all payment transactions in person, over the phone, and through the mail order module. Communicates and resolves any payment related denials or discrepancies.Prepares prescriptions for packaging for daily shipment. Creates invoices and shipping labels; ensures compliance with HIPAA requirements; and follows all cold chain shipping standards.Processes refills, and performs data entry of new prescriptions including demographics, insurance plans, and prescription information under the supervision of a pharmacist; brings to the attention of a pharmacist any claims requiring overrides or interventions; troubleshoots insurance claim rejects; and, follows up on problem prescriptions.Communicates regularly with the teams in the clinics and the support center about the status of benefits, pre-authorizations, and financial assistance; as well as copay or other issues to facilitate timely processing of prescription orders and deliveries.Participates in meetings and on committees and represents the department and hospital in community outreach efforts.Participates in multi-disciplinary quality and service improvement teams.Performs other duties as assigned.
Minimum Qualifications
Education
- High School Diploma or GED required
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Experience
- 1-2 years Pharmacy technician experience in a retail, long term care, mail order, or specialty pharmacy setting required
Licenses and Certifications
- Successful completion of the pharmacy technician certification through the nationally accredited certification examination of PTCB (Pharmacy Technician Certification Board) or the ExCPT (Exam for the Certification of Pharmacy Technicians) within 6 months of hire date; within 180 Days required and
- Pharmacy technician licensure required or
- registration as required by the state where the pharmacy is located. required
Knowledge, Skills, and Abilities
- Basic computer skills. Basic math skills.
- Verbal and written communication skills.
- Excellent customer service, critical thinking, and problem-solving skills.
This position has a hiring range of $19.17 - $33.08
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MedStar Health
Nov 08, 2024