Temporary PC Support Technician

Embry-Riddle Aeronautical University
paid holidays, retirement plan
United States, Arizona, Prescott
3700 Willow Creek Rd (Show on map)
Nov 06, 2024
Job Description Discover Your Future with Embry-Riddle Aeronautical University! Embry-Riddle: A Global Leader in Aviation and Aerospace With vibrant campuses in Daytona Beach, FL and Prescott, AZ, plus a Worldwide network across approximately 120 locations, Embry-Riddle stands as the world's largest aviation and aerospace university. For over 95 years, we've been pioneering education in STEM fields, serving over 11,600 residential students and 19,200 globally in the 2023-24 academic year with cutting-edge programs in Applied Science, Aviation, Business, Technology, Engineering, Safety, Security, and Space. Perks Await You at Embry-Riddle! Generous Time Off: Enjoy 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year's Day. Personal Leave: Relax with 12 days of personal leave for non-exempt employees or 18 days for exempt full-time employees in your first year. Tuition Coverage: Get 100% tuition coverage for yourself for one undergraduate and one graduate degree, and discounted rates for your spouse and dependent children up to age 26. Retirement Contributions: ERAU contributes 6% of your base salary to your retirement plan and offers a 4% matching contribution - with no vesting period. Embry-Riddle Aeronautical University recognizes the value of diversity and is dedicated to fostering a positive climate in which all students, faculty, and staff are encouraged in their professional, social, and intellectual pursuits. Embry-Riddle is committed to providing equal employment opportunity and affirmative action for qualified individuals. The University does not tolerate discrimination on the basis of race, creed, color, religion, national origin, gender, sexual orientation, age, gender identity, genetic information, disability, protected veteran status, or any other status protected by federal, state, or local law. Opportunity: Join the Aviation and Aerospace vanguard! Step into a dynamic role with Embry Riddle Aeronautical University, where innovation meets opportunity. Be part of a leading institution that's at the forefront of aviation, aerospace, and STEM education. We offer an exciting environment, cutting-edge projects, and the chance to influence tomorrow. Ready to make a difference? Take flight with Embry-Riddle and explore this diverse career opportunity today. Embry-Riddle Aeronautical University seeks a Temporary Desktop Support Specialist on the Prescott Campus. This position will last approximately 4-6 months and will assist with deploying computers and peripherals as part of the technology refresh project. This includes imaging, installing, disconnecting, reconnecting, upgrading, and inventorying computer hardware and/ or peripherals while ensuring optimal workstation performance. Responsibilities include: Prepare new systems for deployment following standard procedures including imaging and installation of software or peripherals. Coordinate installation with the customer. Remove old computer equipment and process surplus equipment. Update appropriate inventory systems to reflect the status of deployed and replaced systems. Assist with projects as assigned. Work could involve supporting onsite and offsite projects and after normal business hours. Maintain accurate and timely documentation of progress in the ticket database. Participate in project status meetings. Provide regular project updates. Communicate issues, critical problems, and situations to appropriate management levels. This is a temporary position; employment will not exceed six months, and the position is limited to 30 hours per week based on seasonal or project-driven workloads. Working hours and schedule will be based on the needs of the temporary workload. Embry-Riddle is an equal opportunity employer and does not discriminate on the basis of race, religion, gender, age, national origin, disability, veteran status, sexual orientation or gender identity. Embry-Riddle is committed to diversity, equity and inclusion. We continually strive to recognize, respect, and celebrate differences and cultural identities among individuals as we recruit, support, and embrace our diverse community. We work to provide a safe and inclusive environment and to create a climate free of discrimination where cultural competency is fostered through leadership, integrity, care, and respect. Qualifications * High School (or GED) level ability in grammar, spelling, basic composition, and math. * 1 to 3 years IT related work experience * Excellent customer service skills. * Excellent communication skills - ability to communicate with various levels of personnel to understand the problem and complete written documentation that is geared appropriately to the audience. * Professional, positive image. * Strong PC trouble shooting skills, including both hardware and software. * Basic knowledge of networking. * Knowledge of software, including office productivity tools (e.g., MS Office), and web conferencing (Teams, Zoom). * Experience with Microsoft Windows (10) required. Experience with Apple OS and Linux highly desirable. * Ability to tactfully handle difficult situations and ability to maintain composure under pressure. * Ability to multi-task and adjust priorities based on new work assigned. * Work independently and with little direct supervision. * Ability to support IT Core Values by focusing on improvements, believing in our team and partners throughout the university, learning from mistakes, being accountable for actions and showing determination, focus and tenacity.