Indy Fresh Grocery Manager

Indy Fresh Market is a full-service grocery store located near the Cook Medical manufacturing facility on 38th and Sheridan in Indianapolis. In partnership with Goodwill of Central and Southern Indiana (GCSI), the store provides additional jobs and future educational opportunities for residents while also bringing a much-needed food source to the community. The general salary range for this position is $50-$65K.

The Store Leader works with the Senior Director, management team, and staff in executing store operational goals of the annual operating plan. This role makes judgments involving customers, team members, operational issues, business planning, priority setting, creating staff schedules, compliance with company policies, and all business areas of the store. This role partners with departmental leaders in establishing and modeling best practices for store appearance and cleanliness, communicating expectations for customer service excellence, ensuring compliance with all regulations and health codes, and identifying, hiring, and training top talent. Leadership roles require availability and flexibility within the site's hours of operation as schedules may change as needed.

Hours of Operation: 7 a.m. to 9 p.m. Monday through Sunday.

Example Duties and Activities

Operations - 50%

• Establishes and communicates best practices and standard operating procedures for facility appearance, merchandising standards, customer service expectations, regulatory compliance, and store culture.

• Demonstrates a Lean Six Sigma approach to process improvement, integration, and post-analytics with ultimate accountability for standardized work at the site. Reviews with department leaders significant trends and variances. Helps to develop action plans that meet sales, production, and quality of work expectations.

• Oversees the monitoring of daily operations and performance. Works with department leaders to address and follow up with all operational concerns. Creates a system of problem identification and elimination that focuses on a safe work environment to achieve operational goals and objectives.

• Manages operational inventory, ensures all site-specific supplies are on hand for daily business operations, and processes/systems are in place and being maintained.

• Ensures every customer has an exceptional experience by creating a customer-focused environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold throughout the store.

• Oversees a strong safety program through hazard elimination, audits, enforcement of facility expectations, and effective safety training and awareness programs. Ensures compliance with OSHA expectations.

• Establishes department staffing levels required to achieve the facility's budget. Participates in the leadership recruitment process including pre-screening and interviewing candidates, as needed.

• Drives accountability by holding leaders and their staff accountable to meet performance expectations across the site.

Staff Management and Development - 40%

• Creates and maintains a positive culture of open professional communication, immediate resolution of issues, and healthy confrontation within the store.

• Provides support, vision, direction, and coaching to the leadership team. Responsible for orientation, training, and retraining of all new leaders on required work, processes, procedures, and expected standards of work.

• Evaluates the abilities of department leadership by establishing objectives and conducting regular performance reviews.

• Plans, organizes, and directs all activities of team members including recruiting staff, training and developing, maintaining accountability, motivating, monitoring productivity, communicating, and managing performance. Also, sets clear responsibilities and expectations while working closely with staff to remove any significant work barriers.

• Plans and directs employee development and succession planning.

Financial Management and Reporting - 10%

• Reviews P&L and customer metrics to identify trends, opportunities, and threats. Approves plans to grow and protect the business based on analysis. Proactively forecasts sales trends and store needs within budgets and ensures operating income expenses are met.

• Utilizes reports to identify opportunities for improvement and implement solutions within the site.

• Tracks and reports on preliminary numbers. Advises Senior Director on significant variances and action plans.

• Drives improvement in sales and operating margins through sales growth initiatives, productivity improvements, and expense reduction initiatives.

Required Competencies

• Degree and Credential Requirements - High school diploma or GED.

• Grocery Operations and People Management - Leads the grocery departmental teams to guide operational activities in inventory management, compliance and regulation, health and safety standards, merchandising, and customer service standards, particularly in urban neighborhood settings. Able to develop and implement work standards, while being adaptable to changing business needs. Fosters a strong team atmosphere that embraces and appreciates diversity. Possesses effective budget accountability skills. Experience with a start-up grocery operation is a plus.

• Customer Focus - Listens, comprehends, and relates with customers in an impartial, unbiased yet effective and balanced manner; shows empathy and asks appropriate questions while building and maintaining customer satisfaction with the products and services offered by the organization.

• Diversity Awareness - Works effectively delivering assistance that is mindful of different cultural/language traditions, showing respect and validation for diverse communities/organizations, low-income families, people with developmental and/or physical disabilities, and models consistency with policies regarding human rights, equality, equity, and diversity.

• Technical Knowledge - Experienced with Point of Sale (POS) systems for efficient check-out processes, tracking sales, and managing inventory.

• Adaptability - Adjusts priorities quickly in response to frequently changing circumstances while maintaining a positive attitude. Continually assesses tasks and responds to those requiring extra attention. Foresees and seeks to avoid crisis management.

• Results-Oriented - Is compelled to recognize what results are important and what steps need to be taken to achieve set goals or targets.

• Critical Thinking - Uses both rationale and reasoning to examine data, processes, and strategies in identifying trends and inconsistencies to create alternative solutions, conclusions, or approaches to problems.

• Autonomy - Takes initiative without waiting to be directed, does what is asked, and works until the job is completed. Takes ownership of mistakes and learns from them rather than makes excuses.

• Ethical - Adheres to procedures and protocol, including maintaining confidentiality in passwords, logging on and off procedures, and adherence to Goodwill's values.

• Safety Awareness - Recognizes the risks in activities, applies the right measures to control and manage those risks, and ensures all safety protocols are followed.

Other Requirements

Reasonable accommodations may be made to enable people with disabilities to perform essential job functions.

• Hard to Very Hard Physical Work - Is able to spend time in excess of 8 hours sitting, standing, walking, stooping, kneeling, and crouching. Uses hands to grasp, carry, feel, or touch products and machinery. Has the ability to move and lift 10-50 pounds. Can manage frequent exposure to moderate noise and temperature variations. Is able to view a computer screen regularly.

Benefits: Full-time employees may participate in a comprehensive benefits program that includes:

• Continuing education and leadership development as well as tuition reimbursement

• Comprehensive health plan

• Generous paid time off (PTO) and paid holidays

• Sabbatical and parental leaves

• Life, dental and vision insurance

• Short- and long-term disability plans

• Nationally recognized preventive health and wellness program

• Section 125 pretax health spending account, dependent care spending account, and premiums

• Retirement planning options with generous company % match

About Us

Indy Fresh Market was conceived from the need to bring a full-service grocery store to a neighborhood formerly classified as a food desert. Thanks to the collaborative efforts of Cook Medical, Goodwill of Central & Southern Indiana, Central Indiana Community Foundation, the City of Indianapolis and numerous other contributors, this partnership has resulted in the creation of a premier grocery store that will cater to the Eastside of Indianapolis, providing employment opportunities as well as convenient and easy access to fresh foods.

We are grateful to Michael McFarland and Marckus Williams, two local entrepreneurs, for their help in getting Indy Fresh Market up and running. Since the opening of the store, Michael and Markcus have moved away from daily operations and have taken an advisory role with Indy Fresh Market. Recently, Cook asked Goodwill to use their expertise in operations and retail stores to stabilize the Indy Fresh Market and make several changes that customers have asked for. Goodwill's role expanded accordingly to include the day-to-day operations of Indy Fresh Market, resulting in a pay increase for employees as well as full health benefits.

Additional information can be found here: https://indyfreshmarket.org/

Mission and Values: click here