Health Unit Coordinator

Regions Hospital is hiring a friendly, organized, and adaptable individual to join the Float Pool as a Health Unit Coordinator (HUC)! The Float Pool supplements the peaks in unit census above what the core unit staff can manage and covers units that inpatient nurses would not be comfortable going to. Individuals who are hired into this role receive a weeklong training about the electronic health system and how to use it effectively to ensure they can be that partner for good and help us maintain our vision of providing excellent patient experiences. Taking on the role as a Health Unit Coordinator you will use your communication and critical-thinking skills to support the nursing staff and create a welcoming environment for patients and visitors.

As a Health Unit Coordinator, you serve as the first person of contact on the unit and will be responsible for providing exceptional customer service to patients and visitors through welcoming behaviors, effective communication, and information sharing. In addition to customer service, this position simultaneously performs clerical/receptionist functions on a patient unit which includes but are not limited to, organizing, and maintaining unit supplies necessary for daily activities, preparing and maintaining patient records, preforming data entry into the electronic system, acting as a resource to medical staff regarding hospital protocols and communicating between staff, patients, families, care providers, and between the unit and other hospital departments. This position works under the supervision of the nurse manager/ charge nurse.

Work Schedule/FTE:

This position is a .7 FTE (28 hours a week) working evenings (3pm-11:30pm) and on occasion nights (11pm-7:30am). This position requires you work every other holiday and weekend.

Required Qualifications:

• High school diploma or equivalent preferred
• Previous experience with office procedures and equipment or recent education within one year with office procedures and equipment
• Computer experience and knowledge of medical terminology
• Previous customer service experience that included personal interactions both in person and on the phone, problem solving, and skill in balancing needs of guests and colleagues alike

Preferred Qualifications:

• Education or experience in a health care field

Benefits:

This position is eligible for medical insurance, dental insurance, 401K with a match, disability insurance, paid time-off, and tuition reimbursement. Benefits take effect on an employee's first day of employment. Aside from traditional benefits, Regions Hospital offers a range of non-traditional benefits to all employees such as an employee health clinic, on-site fitness center, a 24/7 employee assistance program to assist employees with a range of topics, book clubs, and an employee resiliency center.