CENTERS OF EXCELLENCE MANAGER

The final salary and offer components are subject to additional approvals based on Cook County Health (CCH) policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at CCH. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.

LOCATION: ACHN - ADMINISTRATION

SHIFT: 8:30AM - 4:30PM

This position is exempt from Career Service under the CCH Personnel Rules.

JOB SUMMARY

The Centers of Excellence Manager is responsible for ensuring that requirements for Centers of Excellence are met and aligned with Cook County Health's organizational goals and operational direction. This role establishes an environment that facilitates professional growth, operational progress, and clinical excellence. The Centers of Excellence Manager develops strategic priorities and implements targeted operational supports for ambulatory's workforce to support the achievement of key performance metrics.

General Administrative Responsibilities

Collective Bargaining

• Review applicable Collective Bargaining Agreements and consult with Labor Relations to generate management proposals
• Participate in collective bargaining negotiations, caucus discussions and working meetings

Discipline

• Document, recommend and effectuate discipline at all levels
• Work closely with labor relations and/or labor counsel to effectuate and enforce applicable Collective Bargaining Agreements
• Initiate, authorize and complete disciplinary action pursuant to CCH system rules, policies, procedures and provision of applicable collective bargaining agreements

Supervision

• Direct and effectuate CCH management policies and practices
• Access and proficiently navigate CCH records system to obtain and review information necessary to execute provisions of applicable collective bargaining agreements

Management

• Contribute to the management of CCH staff and CCH systemic development and success
• Discuss and develop CCH system policies and procedures
• Consistently use independent judgment to identify operational staffing issues and needs and perform the following functions as necessary; hire, transfer, suspend, layoff, recall, promote, discharge, assign, direct or discipline employees pursuant to applicable Collective Bargaining Agreements
• Work with Labor Relations to discern past practice when necessary

Typical Duties

• Conducts needs assessments for optimal operational functioning and staff development to determine organizational priorities, goals and objectives.
• Designs and implements scalable ambulatory services strategies to improve daily operations, patient satisfaction, and strategic outcomes.
• Collects and leverages quantitative and qualitative data for decision-making and continuous improvement.
• Collaborates with ambulatory leadership to enact performance improvement strategies that influence organizational culture and operations to ensure the highest standards in clinical excellence are met, such as patient rounds/standards of behavior coaching.
• Collaborates with Human Resources on training, performance management, and other employment related strategies.
• Supports leadership to plan, implement and sustain improvements using evidence-based change management modalities.
• Collects and incorporates best practices from the ambulatory field to ensure ambulatory staff is trained and up to date on current trends and skills.
• Works collaboratively with the Quality department to ensure that Centers of Excellence meet key legal, accreditation, and certification requirements.
• Acts as a thought partner to ambulatory leadership to continuously improve clinic and department priorities while identifying and responding to emerging issues.
• Advises ambulatory leadership on how to enhance and execute goals to positively influence ambulatory's key performance indicators.
• Supports the implementation of key strategies to improve CAHPS scores, as directed.
• Supports events, projects, and initiatives to help improve patient satisfaction and employment engagement for ACHN.
• Reports to the Chief Experience Officer and/or the Director of Patient Satisfaction & Employee Engagement.
• Performs other duties as assigned.

Minimum Qualifications

• High School Diploma with five (5) years of experience in strategic planning, business workforce planning, organizational development or change management OR Bachelor's Degree from an accredited college or university with two (2) years of experience in strategic planning, business workforce planning, organizational development or change management
• Two (2) years of experience supervising and/or managing staff

Preferred Qualifications

• Master's degree from an accredited college or university
• Prior experience coaching teams, managers, and individuals
• Previous experience working with a unionized workforce
• Certification in change management, coaching, and/or counseling

Knowledge, Skills, Abilities and Other Characteristics

• Knowledge and experience coaching teams, managers and individuals.
• Knowledge and experience working with executive leadership, operations directors, and front-line staff.
• Excellent verbal and written communication skills necessary to communicate with all levels of staff and a patient population composed of diverse cultures and age groups.
• Ability to build strong relationships through credibility and trust to create a teamwork environment.
• Ability to establish effective working relationships with all departments throughout Cook County Health.
• Ability to lead people toward meeting the organization's vision, mission, and goals.
• The ability to provide an inclusive workplace that fosters the development of others and supports constructive resolution of conflicts.
• Ability to prioritize, plan, and organize projects and tasks.
• Ability to evaluate, prioritize, and problem-solve in complex situations.
• Ability to translate research into practical, scalable strategies.
• Ability to function autonomously and as a team member in multidisciplinary teams.
• Demonstrated ability to quickly adapt to and manage changing environments as well as ability to guide employees through the change management process.
• Demonstrated ability to effectively lead and manage change.
• Demonstrated attention to detail, accuracy, and precision.
• High sensitivity to maintaining confidentiality for employees.

VETERAN PREFERENCE

PLEASE READ

When applying for employment with the Cook County Health & Hospitals System, preference is given to honorably discharged Veterans who have served in the Armed Forces of the United States for not less than 6 months of continuous service

To take advantage of this preference a Veteran must:

• Meet the minimum qualifications for the position.
• Identify self as a Veteran on the employment application by answering yes to the question by answering yes to the question, "Are you a Military Veteran?"
• Attach a copy of their DD 214, DD 215 or NGB 22 (Notice of Separation at time of application filing. Please note: If you have multiple DD214s, 215s, or NGB 22S, Please submit the one with the latest date. Coast Guard must submit a certified copy of the military separation from either the Department of Transportation (Before 9/11) or the Department of Homeland Security (After 9/11). Discharge papers must list and Honorable Discharge Status. Discharge papers not listing an Honorable Discharge Status are not acceptable

OR

• A copy of a valid State ID Card or Driver's License which identifies the holder of the ID as a Veteran, may also be attached to the application at time of filing.

If items are not attached, you will not be eligible for Veteran Preference

VETERANS MUST PROVIDE ORIGINAL APPLICABLE DISCHARGE PAPERS OR APPLICABLE STATE ID CARD OR DRIVER'S LICENSE AT TIME OF INTERVIEW.

BENEFITS PACKAGE
* Medical, Dental, and Vision Coverage
* Basic Term Life Insurance
* Pension Plan
* Deferred Compensation Program
* Paid Holidays, Vacation, and Sick Time
* You may also qualify for the Public Service Loan Forgiveness Program (PSLF)

For further information on our excellent benefits package, please click on the following link: http://www.cookcountyrisk.com/

MUST MEET ALL REQUIRED QUALIFICATIONS AT TIME OF APPLICATION FILING.

*Degrees awarded outside of the United States with the exception of those awarded in one of the United States' territories and Canada must be credentialed by an approved U. S. credential evaluation service belonging to the National Association of Credential Evaluation Services (NACES) or the Association of International Credential Evaluators (AICE). Original credentialing documents bust be presented at time of interview.

*Please note all offers of Employment are contingent upon the following conditions: satisfactory professional & employment references, healthcare and criminal background checks, appropriate licensure/certifications and the successful completion of a physical and pre-employment drug screen.

*CCHHS is strictly prohibited from conditioning, basing or knowingly prejudicing or affecting any term or aspect of County employment or hiring upon or because of any political reason or factor.

COOK COUNTY HEALTH & HOSPITALS SYSTEM IS AN EQUAL OPPORTUNITY EMPLOYER