Business Systems Manager

Involve various aspects of manufacturing and business system management including strategic planning and team coordination. Reports to the Division Controller, Director of Accounting and Chief Compliance Officer.

SCOPE/SUPERVISION AND INTERACTION:

____ Has Direct Reports X Does Not Have Direct Reports

System Management and Maintenance: Oversee the implementation, configuration, and maintenance of business systems. Ensure all systems (IFS) are up-to-date and functioning optimally.
• Integration Efforts: Manage the integration of different business applications to ensure seamless data flow and functionality across the organization for efficiency and secure access.
• Vendor Management: Collaborate with software vendors to negotiate contracts, manage relationships, and ensure adherence to service level agreements (SLAs).
• Project Management: Lead and manage system-related projects, including upgrades, migrations, and new implementations. Develop project plans, allocate resources, and monitor progress.
• Process Improvement: Identify opportunities to enhance system efficiency and business processes. Implement improvements that align with organizational goals.
• User Support and Training: Provide technical support to end-users. Develop and deliver training programs to ensure that employees effectively use business systems.
• Data Management and Reporting: Ensure data integrity and accuracy within business systems. Generate reports and conduct analysis to support business decisions.
• Compliance and Security: Ensure that all business systems comply with industry regulations and internal security policies. Conduct regular audits and risk assessments.
• Collaboration: Work closely with other departments to understand their system needs and provide solutions that enhance productivity and efficiency.
• Budget Management: Develop and manage budgets for system-related projects and maintenance. Ensure cost-effective use of resources.

Education & Experience:

• Bachelor's degree in information systems or related field is required.
• Demonstrated ability to perform the essential functions of the job, typically acquired through five+ years of experience.

Knowledge, Skills & Abilities:

• Technical Skills: In-depth knowledge of enterprise business systems (e.g., ERP, CRM), database management, and system integration. Familiarity with programming languages (SQL, Python) and cloud computing platforms.
• Analytical Skills: Strong analytical and problem-solving abilities to identify system inefficiencies and develop effective solutions. Proficiency in data analysis and business intelligence tools.
• Project Management: Expertise in project management methodologies (Agile, Waterfall) and tools (MS Project, Jira, Trello). Ability to manage multiple projects simultaneously and deliver results on time.
• Communication Skills: Excellent verbal and written communication skills to convey complex technical information to non-technical stakeholders. Capability to develop clear and concise documentation.
• Leadership: Strong leadership and team management skills to guide technical teams, manage vendor relationships, and drive cross-functional projects.
• Attention to Detail: Keen attention to detail to ensure data accuracy, system reliability, and compliance with relevant standards.
• Business Acumen: Understanding of business processes, strategic planning, and organizational goals. Ability to align technology solutions with business objectives.
• Adaptability: Willingness to stay updated with industry trends and emerging technologies. Ability to adapt to changing business environments and technology advancements.
• Proficiencies: A wide range of tools and technologies that facilitate system management, integration, and optimization.
• Key tools include:
• Enterprise Resource Planning (ERP) Systems: IFS is highly preferred are critical for managing business processes and data.
• Customer Relationship Management (CRM) Systems: Salesforce, HubSpot, and Zoho CRM help manage customer interactions and data.
• Project Management Software: Tools like Jira, Trello, Asana, and Microsoft Project are essential for planning, executing, and monitoring projects.
• Database Management Systems: Knowledge of SQL, Oracle, MySQL, and other database systems for maintaining and querying databases.
• Data Analytics and Business Intelligence Platforms: Proficiency in using tools like Power BI, Tableau, and Google Analytics for data analysis and reporting.
• Integration Platforms: Experience with integration platforms such as MuleSoft, Dell Boomi, or Zapier to connect disparate systems and automate workflows.
• Cloud Computing Services: Familiarity with cloud platforms like AWS, Azure, and Google Cloud for implementing scalable and resilient business solutions.
• Collaboration Tools: Proficiency in using tools like Slack, Microsoft Teams, and Zoom for communication and collaboration across teams.
• Security and Compliance Tools: Tools for monitoring, assessing, and ensuring system security and compliance, such as Qualys, Splunk, and Norton Security.