Medical Assistant Program Coordinator-Accelerate U

Who We Are:

National Louis is a 135+ year old university that has been grounded in the values of innovation, access, excellence, and equity from its inception. As an institution, we believe in providing access to educational opportunity and that education is our greatest lever for social and economic mobility. We are a student-focused community that is committed to continuous improvement and superior student service. We believe that through education we are able to empower change and build healthy communities. Our hard-working community is based on collaboration and respect for all team members and students.

What We Offer:

At National Louis University, we offer our employees an innovative environment to work together and inspire the ideas that will make an impact. As our external environment changes, our employees are provided the opportunities and tools needed to grow both personally and professionally to remain successful. NLU employees and dependents are offered a wide range of benefits, including but not limited to, Health Insurance benefits, Retirement benefits, Paid Time Off and Educational Benefits.

Job Summary:

This position is an assignment made to a full-time staff member in the Medical Assistant program at the Tampa campus following the guidelines established by the Commission on Accreditation of Allied Health Education Programs

Researching and understanding the local medical assistant landscape including the hiring needs of local healthcare employers and the current program models of the largest existing medical assistant training programs.
• Serving as the primary point of contact for all medical assistant instructors, providing support related to academic operations and program delivery, and answering all requests and questions.
• Serving as the primary point of contact for local allied health employer partners.
• Managing all supplies needed to deliver a strong medical assistant program including purchasing, inventory management, and organization.
• Ensuring that all students in the medical assistant program understand program expectations and have the supports necessary to be successful in the medical assistant training experience.
• Managing and coordinating all aspects of the medical assistant certification exam to ensure that all students understand the registration process and successful complete the exam.
• Assisting with recruitment and retention of students for the program area.
• Working closely with the Accelerate U at NLU medical assistant team (in Chicago) and the NLU Tampa team to ensure strong delivery of the medical assistant program in Florida.
• Other Duties as assigned.

• Associate's Degree in Healthcare or related field.
• A minimum of three years' experience working in a clinical healthcare setting, including at least 1 year of experience in ambulatory setting performing or observing administrative and clinical procedures performed by medical assistants.
• One year or more managing the delivery of a program or initiative, including overseeing numerous deadlines, coordinating various priorities, and delivering a successful outcome.
• Communication/Interpersonal: Communicates effectively and appropriately. Uses good judgment as to what to communicate to whom as well as the best way to get that accomplished. Speaks in a clear and credible manner, selecting the right tone for the situation and audience. Listens to others and allows them to make their point.
• Initiative: Recognizes opportunities and initiates actions to capitalize on them. Looks for new and productive ways to make an impact. Demonstrates this characteristic when it comes to generating new ideas or processes, capitalizing on new business opportunities, seeking out and taking on increasing responsibility or resolving problems as they occur. Uses sound judgment about when to take action and when to seek guidance or permission. This is in contrast to those who fail to notice opportunities, wait to be asked or instructed before taking action, seldom offer new ideas or express reservations about taking on additional responsibilities.
• Managing Multiple Priorities: Handles multiple assignments and priorities yet still fulfills all commitments. Readily accepts new responsibilities and adapts well to changes in procedures. Gives appropriate priorities to various work demands.
• Productivity: Meets or exceeds productivity standards that have been established for his/her organizational level or position. Has successfully combined skills, ability and effort level to ensure that expectations related to results/output are achieved.
• Quality of Work: Has established a track record of producing work that is highly accurate, demonstrates attention to detail and reflects well on the organization. Is personally committed to high quality work and encourages others to have similar standards.
• Communication: Drives free flow of timely and accurate information and communication throughout the organization effectively communicates and relates to a broad range of people internally and externally.
• Teamwork and Collaboration: Works cooperatively with others toward accomplishment of a shared goal as opposed to working separately or competitively. Leverages own strengths and demonstrates understanding of weaknesses in order to most effectively contribute to a project. Reinforces the team concept through all actions.
• Responsive to Change: Adapts to and thrives in times of internal or external change. Views change as a necessary and inevitable aspect of organizational life as well as an opportunity to learn new things.
• Service Focus: Acts professionally and calmly at all times when interacting with others; consistently demonstrates concern and courtesy towards colleagues and, students and all other customers; treats all people respectfully; takes personal responsibility for correcting problems; follows up with individuals to ensure satisfaction with the level of service they have received.
• Seeks and Responds to Feedback: Demonstrates a sense of self-awareness; an understanding of one's strengths and challenges; an ability to self-regulate, monitor one's actions and set goals for continuous learning. Uses feedback as one more point of data to assimilate, to analyze and ultimately make a better decision - uses feedback as a learning experience.
• Continuous Learning: Demonstrates responsibility for one's own career path and continuous learning by identifying and applying new skills as needed to perform successfully on the job.

NLU Inclusion Statement:

National Louis University is deeply committed to serving its community, advancing access and equity, and ensuring that all individuals are welcomed and valued. We are dedicated to fostering a culture where diversity, equity, and inclusion remain at the core of who we are. These are more than just words to us: they are truly a way of life for the NLU community. We recognize that differences in abilities, age, ethnicity, gender (identity and expression), race, religion, sexual orientation, socio-economic status, and background bring richness to our work environment. We affirm diverse perspectives, innovative contributions, and authentic presentations of self from every member within the NLU community. We believe inclusion is grounded in the actions we intentionally take each day. Our goal is to inspire and empower NLU employees and community members to cultivate an environment where we collectively focus on uplifting and advancing our institutional culture.