Client Delivery Executive

The future is our choice

At Atos, as the global leader in secure and decarbonized digital, our purpose is to help design the future of the information space. Together we bring the diversity of our people's skills and backgrounds to make the right choices with our clients, for our company and for our own futures.

Client Delivery Executive - Public Sector 523859

Location: * Austin, TX preferred * Dallas, TX possible

Atos is searching for a result driven Sr. Delivery Executive with experience across a broad IT background in Cloud, Data Center, Server, Security, Voice and Data Architecture. You will need extensive knowledge in data network, voice network, legacy Z platforms, and end user computing.

This position is a key leadership role that is client facing and would oversee all the delivery and operations on the account, help manage the large P&L with several teams of people reporting to the CDE to include, Build, Procurement, PMO, Steady state, Security and Networking teams. This team is focused on architecting, implementing, and running the clients two data centers. The focus is on high availability, scalability, and security, troubleshooting and upgrading hardware and software as needed.

Need to have large organizational/data center experience (10K servers under management). Strong delivery, operational and P&L management is required.

JOB DESCRIPTION:

• The Client Delivery role supports Service Delivery management and Sub-tower Management and acts as an interface between the client, Account Service Team and the Service Delivery Team.
• Works with the Service Deliver Manager (SDM) to gain understanding of the client, the contract, the business context, and the priority of the account Supports new service or new account readiness review escalations Orchestrates end to end services for the service line, and for all other service lines as needed to deliver service (top of stack principle)
• As a member of the Account Service Team, the single interface to the SDM for the service line, wherever the services are run Ensures that the critical operating tasks are successfully managed along the contract lifecycle through implementation of the relevant policies and standards in compliance with security policies.
• Creates strong cooperation with SMC to ensure that customer is operating using standard methods and tools whenever applicable, requesting SDM support when a change is customer requested/required.
• Ensures the provisioning of daily/weekly account dashboards.
• Ensures proper volume forecast and volume evolution is communicated between account and delivery for proper reporting and internal billing.
• Responsible for creating or validating the solution part of limited upselling proposals (within delegation (volume, risk, standardization)
• Ensures up to date Service and internal Purchase Orders Attends the service reviews and undertake the appropriate actions.
• Responsible for the account operations, service processes usage, capacity planning & business backlog within the Tower, scope & evolution requests for all significant changes and implementations, drives the completion of the service acceptance, technical assurance, volume forecast and handover processes.
• Ensures that all new services and accounts are managed via the acceptance management process, escalating all non-compliance to avoid impact to Client and Delivery capability.
• Management of the (continuous) Service Improvement Plan

Background & Experience:

• Business or IT related bachelor's degree or related work experience
• Proven leadership background Strong interpersonal skills, a demonstrated ability to build strong relationships in a liaison role with IT personnel at all levels, and the ability to clearly articulate technology topics within all levels of an organization
• Demonstrated background functioning in complex and challenging customer environments while maintaining the ability to influence change and negotiate mutual beneficial solutions and understandings.
• Excellent organizational, strategic/tactical planning and team management experience
• Customer relationship management experience Project / program management and quality control background Experience with business software
• Strong understanding of IT Service Management frameworks like ITIL, MOF, COBIT

Requirements:

• 10 years' experience Must have Public Sector market experience.
• P & L experience i.e. - cut cost, improved margins, revenue, and margin
• Experience managing client relationships.
• Experience managing contract P&Ls and selling managed services to C-level executives.
• Proven ability to develop and maintain effective internal and external business relationships.
• Experience working with clients and selling into the PSD market.

#LI-US #LI-REMOTE