Call Center Agent Full Time Evening (Mahwah/Paramus)

Call Center Agent Full Time Evening (Mahwah/Paramus)

POSITION SUMMARY:

To perform hospital telecommunications functions on a computerized call center including processing incoming and outgoing calls, maintaining the physicians` answering service patient directory, paging, and hospital operator calls. Responds to all Hospital emergency alarms including codes, fire/smoke, burglar, etc

EDUCATION:

High school diploma or equivalent required.

EXPERIENCE:
Computer experience required. Requires typing skills of a minimum of 40 wpm. Customer service/computerized call center experience preferred.

SPECIAL SKILLS:
Requires typing skills of 40 WPM and computer literacy. Ability to read, write, and speak clear and fluent English. Team and customer focused. Ability to perform work accurately with attention to detail within specified time periods. Ability to handle frequent interruptions; adapt to changes in workload and work schedule and remain composed during interruptions and emergencies. Ability to set priorities and solve problems in an expedient and efficient manner. Ability to respond quickly to emergency dispatch messages and alerts.

Area of Talent: Professional Administration

Organization: Valley Health System

Department: VS ACCESS & NAVIGATION

Shift: Evening

Full Time

Schedule: 2:30PM-11PM

req16354

United States