Associate Manager, Fraud Prevention and Detection

Social Finance (SoFi)
remote work
United States, Florida, Jacksonville
Nov 19, 2024
Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we're changing the way people think about and interact with personal finance. We're a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we're at the forefront. We're proud to come to work every day knowing that what we do has a direct impact on people's lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The role: The Associate Manager, Fraud Prevention & Detection is responsible for the day-to-day management of Fraud Prevention & Detection Specialists. Our SoFi Fraud Prevention & Detection team is responsible for developing, implementing, and overseeing the process to identify, prevent, and mitigate fraudulent activities within our SoFi Member accounts. As a leader, this person will analyze fraud patterns, and trends to advise management in creating and driving strategic decisions for our fraud prevention and detection initiatives. What you'll do: Manage day-to-day operation and administration activities of the Fraud Prevention & Detection Specialist according to established procedures and timeframes Collaborate with other departments to resolve issues and proactively minimize losses due to fraudulent activity Create, develop, and lead a team of fraud prevention agents that review transaction alerts, KYC onboarding tasks, lending applications, and ad hoc assignments from Risk or Escalations teams Establish positive employer-employee relationships, and promote a high level of employee morale, trust, and integrity Develop, maintain, and implement policies/procedures to detect and prevent fraudulent activity Conduct team meetings to enhance teamwork ensuring good staff morale Knowledge of Risk strategies and create an open communication forum to iterate policies Communicate significant issues to Senior Fraud Management and make recommendations when problems are identified Respond promptly and exercise exceptional communication skills to optimize each contact with customers, partners, and external vendors/banks Establish and ensure compliance with departmental standards and processes to increase production and accommodate work volumes toward enhanced customer satisfaction Foster a culture of accountability, collaboration, speed, innovation, excellence, and a fun work environment while continuously elevating the quality and caliber of our fiscal controls. Partner with member-facing teams to ensure there is clear communication and understanding of fraud referrals and policies Handle any special projects as assigned by management What you'll need: 2-4 years of fraud prevention and detection experience in the banking, financial services, or other related industries required 1-2 years of people management experience is highly preferred Proven experience in call center customer service Knowledge of check, ACH, wire, debit/credit card and other payment channels operating rules Working knowledge of bank operations, fraud industry trends & best practices, and federal and state banking regulations Outstanding time management skills and interpersonal skills, and the ability to work with all levels within the organization in a collaborative manner Excellent communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels of the organization. Ability to apply sound judgment, effectively solve problems, and determine fraudulent activity consistently Excellent critical thinking and problem-solving skills A detail-oriented and process-oriented approach Compensation and Benefits The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate's experience, skills, and location. To view all of our comprehensiveand competitivebenefits, visit our Benefits at SoFipage! SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. The Company hires the best qualified candidate for the job, without regard to protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. New York applicants: Notice of Employee Rights SoFi is committed to embracing diversity. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com. Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time. Internal Employees If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.