Patient Navigator

University of California - Los Angeles Health
United States, California, Los Angeles
Nov 20, 2024
Description The Patient Navigator plays a key role in guiding patients through their care journey at our Radiation Oncology locations. Under the supervision of the Front Desk Supervisor and Manager, this position serves as the primary point of contact for patients, ensuring a smooth, coordinated experience from scheduling through treatment. The Navigator will help patients understand next steps, obtain necessary authorizations, and communicate key information effectively. This proactive, detail-oriented role requires strong organizational skills, the ability to manage multiple tasks in a fast-paced environment, and provide excellent customer service through professional, clear communication. Additionally, responsibilities include triaging phone calls and supporting the team with day-to-day operations. If you're compassionate about patient satisfaction and clinic operations, apply now to join our team! Salary: $29.42- $42.14 hourly Qualifications Required: Ability to maintain equanimity in situations which require conflict resolution. Skill in organizing/coordinating a variety of information, materials, and people in a systematic way to optimize efficiency and minimize duplication of effort. Working knowledge of Thoracic Surgical Oncology, cancer, and medical terminology. Knowledge of University structure and policies sufficient to serve as a resource for questions, referrals, and documentation. Ability to utilize CareConnect to register, encounter, and arrive patients, and to retrieve patient records. Skill in using Word and Excel. Ability to type with speed and accuracy.