Field Service Technician

United in Performance. Inspired by Innovation.

Location:

Austell, GA

Work Type:

This position is on-site, with an expected work schedule of 7:00 am to 3:00 pm. This position requires local travel up to 90% of the time. Overtime is expected at 50-60 hours per week total. Some overnight trips are expected.

Mission:

At Epiroc USA LLC, our Parts and Services (PSD) Division provides a broad range of services to maximize customers' productivity. We focus on spare parts supply, professional service, support solutions, and training.

Field Service Technicians play a pivotal role in ensuring optimal performance and reliability of our equipment. They provide timely service support for technical problems, conduct monitoring and testing, and lead product demonstrations to showcase our product capabilities. By troubleshooting, repairing, and installing parts, they minimize downtime, reduce costs, and enhance overall productivity, thereby significantly contributing to customer satisfaction and the success of our products.

The work environment includes being regularly exposed to work near moving mechanical parts, fumes or airborne particles, and outdoor weather conditions. Noise protection is required in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Field Service Technicians are occasionally exposed to high, precarious places, toxic or caustic chemicals, and the risk of electrical shock. This position is considered Safety Sensitive.

Responsibilities:

• Provide technical support in the form of troubleshooting either by phone or on-site, focusing on accurate and detailed problem-solving
• Supply parts information in the form of suggested stocking guides, ensuring precision and consistency
• Provide warranty support; evaluate and validate claims, discuss issues with the Product Company, and submit service reports to support claims with meticulous attention to detail
• Lead training for distributors and customers on all relevant features and benefits of using our products, including the creation of customized courses per the customer's needs, and promoting structured and disciplined training methods
• Primary training contact on equipment operation and proper use of consumables, such as rock drilling tools, ground reinforcement products, installation, and grinding equipment, maintaining high-quality standards
• Set up and monitoring of new or improved components testing, ensuring thorough and accurate documentation and analysis
• Communicate service and other relevant activities to the Customer and Service Manager through daily service reports or relevant forms, email, and telephone communication, ensuring clear and professional interactions

Requirements:

• The successful employee should have a minimum of a Certificate of Completion from a Technical or Trade School, three years of related experience and/or training, or an equivalent combination of education and experience
• Maintain required US Department of Labor, Mine, Safety & Health Administration Training Certificates, or agree to complete the training program(s) needed to acquire the Training Certificates
• Maintain a valid driver's license; a good driving record is required
• If required to operate a commercial vehicle weighing more than 26,001 pounds, you must be able to pass all requirements necessary to obtain a Commercial Driver's License (CDL) for Department of Transportation (DOT) purposes; Employees must be at least 18 years of age to drive commercial motor vehicles (CMVs) within state lines (intrastate) only; Drivers must be at least21 years oldto drive commercial vehicles across state lines (interstate)
• Demonstrated strong mechanical aptitude and good work ethic, focusing on task-oriented, high-quality performance
• Physical readiness for job demands, including sitting for extended periods, using hands to feel, reaching with hands and arms, and talking or hearing
• Provide an update a tool list quarterly to ensure compliance with company calibration and tool replacement property
• Exhibit a courteous and professional demeanor in all communications with customers and internal staff
• Travel is required in this position

Benefits:

• Benefits eligibility begins the 1st of the month after the start date
• Health care eligibility - including medical, dental, vision, prescription and telemedicine
• Wellness Program
• Employee discounts
• Short and long-term disability insurance
• Life and AD&D insurance
• Flexible Spending Accounts (FSAs) and Health Savings Account (HSA)
• Employee Assistance Program
• 401(k) plan
• Direct deposit
• Tuition reimbursement program
• Paid Vacation

Life at Epiroc:

We are Epiroc, a leading productivity partner for the mining and infrastructure industries. By joining Epiroc, you can expect an atmosphere of creativity and innovation, 'Dare to Think New.' With innovative technology, we develop and produce innovative drill rigs, rock excavation, and construction tools. The company was founded in Stockholm, Sweden, and has passionate people supporting and collaborating with customers in more than 150 countries.

Employment at Epiroc Drilling Solutions LLC is "at-will," which means that either you or the company can terminate the employment relationship at any time, with or without prior notice, and for any reason not prohibited by statute, in accordance with state and federal guidelines. All employment is continued on that basis. No supervisor, manager, or executive of the company, other than the General Manager in signed writing, has any authority to alter the foregoing. The signature of this document serves as an acknowledgment of receipt and does not create a contract of employment.

Epiroc Drilling Solutions LLC is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Employees are held accountable for all duties of the job.

United. Inspired.Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward.

In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support of their leaders. We are committed to giving you every opportunity to succeed in a culture of innovation, diversity, and collaboration, combined with a caring atmosphere. Diversity and sustainability are key to growing fresh and innovative ideas and solutions for our customers. Epiroc is a leading manufacturer for the mining and infrastructure industries.

This job posting will remain open until the position is filled.

Learn more atwww.epirocgroup.com

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Employees are held accountable for all duties of the job.