e-Commerce Business Development Coordinator

United in Performance. Inspired by Innovation.

As an E-commerce Business Development Coordinator at Epiroc USA you will play a pivotal role in planning, coordinating, and supporting Epiroc's e-commerce initiatives, aligned with our broader strategic goals. This role requires specialized expertise to ensure high standards of data accuracy and quality throughout the e-commerce platform. It requires technical problem-solving and ingenuity to identify growth opportunities, drive channel revenue, and expand customer offerings. The successful candidate will be both technically proficient and results-oriented, capable of inspiring trust, driving engagement, and ensuring consistent achievement of goals. Through collaborative problem-solving, this position helps advance our goals of growth, increased market share, and profitability, and establishing a vision of customer obsession.

In the fast-evolving e-commerce landscape, goals shift frequently, requiring regular alignment meetings with Business Line Managers and Sales Leaders. An empathetic, engaging communication style is crucial to build commitment and drive results by fostering buy-in from stakeholders.

Responsibilities

• Lead and coordinate all initiatives related to Epiroc US e-commerce strategy, ensuring alignment with company goals
• Collaborate with internal stakeholders and business partners to drive engagement and enhance customer experience
• Oversee the release of new content and features on the e-commerce site to maximize functionality and user engagement
• Coordinate commercial campaigns and promotions to boost site traffic and drive online sales
• Implement product offerings and pricing strategies to maintain online competitiveness
• Support onboarding and training for new customers and users on the e-commerce platform
• Conduct analysis to understand customer requirements and behavior, informing future e-commerce strategies
• Coordinate efforts between order fulfillment and customer care to streamline online sales support

Requirements

• Bachelor's degree in business, marketing, or a related field, or equivalent experience
• Demonstrated experience in e-commerce, sales, or business development, with a focus on customer engagement and growth
• Proven ability to thrive in an international setting, with strong verbal and written communication skills
• Customer-focused mindset, with a passion for driving sales and creating impactful experiences for customers and teams
• Self-driven and resourceful, skilled at building and maintaining relationships with internal and external stakeholders
• Results-oriented, with a track record of meeting or exceeding performance targets through strategic thinking and hands-on execution

Behavioral Characteristics

• Demonstrates a strong commitment to achieving results, with a focus on innovative and creative problem-solving
• Builds rapport and fosters relationships within the organization to engage and inspire commitment toward shared goals
• Willing to take calculated risks and explore new approaches to drive success
• Balances independent drive with collaborative focus, engaging others when needed to achieve objectives
• Thrives in an environment of autonomy, accepting accountability while remaining open to constructive feedback
• Effectively balances strategic thinking with hands-on, tactical execution to ensure both short/mid-term action and long-term success

Why should applicants choose to apply for this role?

E-commerce is a rapidly expanding sales channel within Epiroc USA, offering abundant opportunities for growth and development.

Benefits:

• Compensation - $27 - $36/hourly
• Benefits eligibility begins the 1st of the month after the start date
• Health care eligibility - including medical, dental, vision, prescription and telemedicine
• Wellness Program
• Employee discounts
• Short and long-term disability insurance
• Life and AD&D insurance
• Flexible Spending Accounts (FSAs) and Health Savings Account (HSA)
• Employee Assistance Program
• 401(k) plan
• Direct deposit
• Tuition reimbursement program
• Paid Vacation

Life at Epiroc:

We are Epiroc, a leading productivity partner for the mining and infrastructure industries. By joining Epiroc, you can expect an atmosphere of creativity and innovation, 'Dare to Think New.' With innovative technology, we develop and produce innovative drill rigs, rock excavation, and construction tools. The company was founded in Stockholm, Sweden, and has passionate people supporting and collaborating with customers in more than 150 countries.

Employment at Epiroc Drilling Solutions LLC is "at-will," which means that either you or the company can terminate the employment relationship at any time, with or without prior notice, and for any reason not prohibited by statute, in accordance with state and federal guidelines. All employment is continued on that basis. No supervisor, manager, or executive of the company, other than the General Manager in signed writing, has any authority to alter the foregoing. The signature of this document serves as an acknowledgment of receipt and does not create a contract of employment.

Epiroc Drilling Solutions LLC is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Employees are held accountable for all duties of the job