Campus Safety Dispatcher/Security

If you have any questions about the position or our application process, reach out to us at recruiting-u@smith.edu.

Job Summary

Act as the first point of contact between students, faculty, staff and the Campus Safety Department. Must engage in a professional, friendly manner when dealing with people on the phone and in person. Work in a security and dispatch role by conducting foot patrols or answering the telephone in the dispatch center. Participate in community engagement activities while developing professional relationships with the campus by utilizing the community policing approach. Take appropriate actions to support a diverse workforce and participate in the College's efforts to create a respectful, inclusive, and welcoming work environment.

Essential Functions

• Answer incoming phone lines and provide appropriate assistance to those calls

• Monitor cameras, fire panels and other security systems and dispatch appropriate personnel when necessary

• Promptly answer emergency phone lines

• Accurately log all department calls for service, officer activity, and assistance provided into the department's computer system

• Make notifications to College officials and other agencies during emergency and non-emergency situations

• Maintain certification on the use of any State or Federal Criminal Justice Information Systems (CJIS)

• Engage in foot, bicycle or vehicle patrol to maintain high visibility to the campus community

• Check and secure campus buildings to help prevent crimes from occurring

• Provide escorts and lockouts for members of the College community

• Provide non-emergency medical transports via College vehicle to the local hospital

• Support and uphold the department's mission and community-poling philosophy

Minimum Qualifications (knowledge, skills, education, experience, certifications, licenses)

• Minimum of a High School diploma

• Previous dispatching or security experienced is preferable

• Must have a valid driver's license. Must complete and comply with all college driving credentialing requirements.

• Must hold or be able to obtain shortly after hire CPR and First Responder Certification.

• Must be able to pass a criminal and work background check, medical pre-screening and psychological assessment

Preferred Qualifications

• Can demonstrate good customer service skills.

• Ability to work in a fast paced, multi-tasked environment.

• Ability to function calmly & efficiently in all types of situations including emergencies.

Please attach/upload a current resume and cover letter in order for your application to be considered for this position.

Position Type:

Located in Northampton, MA, Smith College is one of the largest women's colleges in the country and is dedicated to excellence in teaching and research across the liberal arts. A faculty of outstanding scholars interact with students in small classes, as advisors, and through student-faculty research projects. The College is a member of the Five College Consortium with Amherst, Hampshire and Mt. Holyoke Colleges, and the University of Massachusetts Amherst.Students cross-enroll and faculty cross-teach across the Five Colleges.

As set forth in our mission and values, Smith College is committed to promoting a culture of equity and inclusion among students, staff and faculty. The College will not discriminate in employment on the basis of age, race, color, ethnicity, national origin, creed, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, genetic information, age, veteran status, physical or mental disability, or any other classification protected by law. Smith College is an equal opportunity employer and complies with all state and federal laws that prohibit discrimination.