Shop Manager - Biohazard Mitigation Share LinkedIn Twitter Facebook Google Email

Shop Manager - Biohazard Mitigation

Ready to join a successful company that's growing?

ServiceMaster BioClean is currently hiring a Shop Manager for our West Hartford, CT shop.

Hourly Rate: $44.00 -$48.00

Driver's license and a clean driving history required.

Structured interview process, but we can move quickly to get you hired!

Life moves fast inside ServiceMaster BioClean, which means agility and flexibility are required daily. In return, time with our team is an accelerator for your experience. You'll have the chance to stretch in ways you haven't at other stops in your career, adding multiple skills to your portfolio.

If you are passionate about helping people during times of need and enjoy working in a hands-on environment, we invite you to apply. Once an application is received, a recruiter will review your qualifications and will reach out should your application match our needs.

What We Offer:

* Health, Dental, Vision Insurance

* Flexible schedules

* Paid training

* Uniforms provided

* Career growth and advancement

Compensation Details:

We have a hybrid pay structure, where you earn based on the work being performed. Our team's total earnings are comprised of two rates - Administrative and Job Time Hourly Rate. The administrative rate is a fixed rate of eighteen dollars and sixty-nine cents per hour.

Hours:

This is a full-time position: estimated 30 hours per week

The hours are based on the number of jobs, so the more jobs
we have and the more availability you have, the more hours you work!

Shop Manager

ServiceMaster BioClean is seeking a dedicated, experienced Shop Manager
to lead our team. This role is designed for a leader who excels in a
"Player/Coach" dynamic. A successful shop manager will perform
administrative duties as well as actively participate in bioremediations with
the team.

While prior experience in construction, demolition,
restoration, and comparable industries is a plus, it is not required.
ServiceMaster BioClean provides comprehensive training and certification on
OSHA safety, IICRC compliance, biohazard remediation and mitigation, and
customer service. We are committed to training our technicians for success.

What you'll do:

Field Work

*
Onsite supervision and active participation in
various biohazard remediation projects.

*
Responsible for effectively communicating and
selling a tailored scope of work based on a thorough understanding of the
client's needs and obtaining sign-off to initiate work.

*
Lead on-site customer interactions with empathy
and professionalism, providing high-quality service and ensuring customer
satisfaction throughout the biohazard remediation process.

*
Act as the main point of contact for customer
complaint resolution, maintaining the highest standard of integrity with a keen
focus on resolution and customer satisfaction.

Shop Management

*
Appointment Logistics: Coordinate and
ensure all necessary resources and personnel are in place for scheduled
appointments. Update and review the weekly administrative calendar for task
planning and prioritization.

*
Cleanliness: Ensure cleanliness and
organization-

o
Truck: Keep the interior and exterior clean.
Ensure safety and routine checks/maintenance are done.

o
Shop/Warehouse: Maintain cleanliness and
organization of products, tools, and equipment

*
Shop Walks: Conduct proactive and
thorough shop walkthroughs to ensure adherence to company standards and
identify areas for improvement.

*
Supply Management: Review inventory and
place necessary supply orders to maintain operational readiness. Receive and
put away supply orders to maintain an organized and efficient shop environment.

*
Technology Check: Review technology and
equipment to ensure functionality and address any maintenance needs.

*
Certify Expenses: Ensure all expenses are
accurately recorded.

Personnel Management

*
Training and Development: Responsible for
ongoing training of sales, processes, procedures, and safety compliance for the
team, ensuring the highest service and technical proficiency standards are met while
maintaining a safe work environment.

*
Coaching: Conduct one-on-one meetings
with team members and provide coaching for professional development, focusing
on consultative sales techniques

*
Timecards: Review and approve team
timecards for accurate payroll processing.

*
Accountability/Corrective Actions:
Collaborate with Area Manager (AM) and/or HR to administer corrective action
forms and hold crucial conversations with Team Members when necessary.

Business Management

*
P&L Review: Analyze Profit and Loss
(P&L) statements.

*
Client Management: Review and follow up
on your shop's book of business, ensuring timely and effective communication
with current and future clients.

*
Lead Generation and Management: Follow up
company resources and community relationships to generate and manage new
business opportunities. Review lead funnel performance (Leads to Close) and
create actionable plans to improve lead conversion rates.

Basic Qualifications:

* Must be 18 years of age or older

* Must have a valid Driver's License and acceptable Motor Vehicle Record.

* Must reside locally and be able to respond to the shop within one hour of receiving a service call

* Must have a minimum of 2 years of supervisory experience. Preferably in biohazard remediation, construction, mitigation, restoration, or a related field.

* Must have demonstrated leadership experience, preferably in a technical or field service environment.

* Must possess strong organizational, communication, and problem-solving skills.

* Must have completed ServiceMaster BioClean Field Learning Path within 30 days of start, and Supervisor Learning Path within 90 days of start.

Preferred Qualifications:

* IICRC S540 certification or equivalent in biohazard remediation

* Proven experience in project management and team leadership in high-stress scenarios.

* Customer service experience and military personnel are highly valued.

* Exceptional communication skills and a track record of successful community engagement and outreach.

* Proficient in Microsoft Office Applications and relevant software.

Relevant backgrounds that have found success at ServiceMaster BioClean are: EMT, Mortuary Affairs, Nursing, CNA, Restoration, Mitigation, Remediation, Asbestos Abatement, Construction, Pest Control

Military personnel encouraged to apply

About ServiceMaster BioClean

With over 60 regional offices and over 100 mobile units located across the country, ServiceMaster BioClean is the nation's largest biohazard remediation and trauma cleanup company. For over 25 years, ServiceMaster BioClean has provided professional and compassionate services to more than 35,000 families, communities, and businesses after traumatic events. More than 250 experienced crime scene cleanup professionals are dedicated to lifting the burden of cleanup from those who are grieving after tragedies like suicides, homicides, unattended deaths, infectious disease outbreaks, accidents, or other biohazard situations by providing emergency rapid response 24/7/365. ServiceMaster BioClean is a business unit of Atlanta-based ServiceMaster Brands, a leading franchise provider of needs-based residential and commercial services. Visit https://servicemasterbioclean.com/ to learn more.

It is the policy of ServiceMaster BioClean Services, in accordance with all applicable laws, to recruit, hire, train, and promote persons in all job titles without regard to race, color, national origin, genetic information, religious beliefs, sex, gender identity, sexual orientation, age, marital status, pregnancy, disability, protected veteran status, or any other protected classifications, activities, or conditions as required by federal, state and local laws.

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process at weacknowledge@servicemaster.com California Applicant Policy: https://www.servicemaster.com/california-applicant-privacy-notice/