Service & Inventory Coordinator

Yale New Haven Health
United States, Connecticut, New Haven
20 York Street (Show on map)
Jan 11, 2025
Overview To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day. Provides the highest level of customer service and enhances overall patient safety and satisfaction through Vendor, supplier management. Responds to urgent medical repair requests via telephone. Addresses and directs clinical issues as appropriate. Provides shipping and receiving services for time sensitive medical equipment needing special handling and expedited movement. Responsible for order entry and order management of replacement parts for critical systems throughout the facility. Manages the entry and tracking of vendors, and other staff, as well as medical devices with values in excess of $1M per day. Interfaces with departments facilitating response the of Clinical Engineers to emergency situations involving medical devices. Performs data entry into CE database (CMMS) including inventory control and management. Issues Control #s and asset tags for medical equipment. EEO/AA/Disability/Veteran Responsibilities 1. Establish and maintain methodologies to ensure on-going integration of processes. Implement and manage an effective change management process to ensure smooth transition of new or adapted processes. Identify process improvements to enhance effectiveness and efficiency. Support development of departmental and company processes & procedures. Monitor and assess day-to-day related issues to ensure business practices, policies and procedures are executed in an effective manner. Work closely with key personnel to define reporting needs and follow through with strategic partner(s) to develop these tools. Work closely with key personnel to define training needs and follow through with materials development. Resolve reported issues in a timely and decisive manner, or escalate as appropriate. Analyze customer feedback to identify solutions to improve and enhance the customers experience. Assess, analyze, and prioritize operational viability and ensure alignment with stated Departmental objectives. Create and maintain ongoing dialogue with strategic partner(s), internal personnel and Governance to ensure a positive, valued relationship that has unambiguous alignment with departmental initiatives. 2. Implement and manage an effective change management process to ensure smooth transition of new or adapted processes. 3. Identify process improvements to enhance effectiveness and efficiency. Support development of departmental and company processes & procedures 4. Support development of departmental and company processes & procedures. Monitor and assess day-to-day related issues to ensure business practices, policies and procedures are executed in an effective manner. 5. Monitor and assess day-to-day related issues to ensure business practices, policies and procedures are executed in an effective manner. 6. Work closely with key personnel to define reporting needs and follow through with strategic partner(s) to develop these tools. Work closely with key personnel to define training needs and follow through with materials development. 7. Resolve reported issues in a timely and decisive manner, or escalate as appropriate 8. Analyze customer feedback to identify solutions to improve and enhance the customers experience 9. Assess, analyze, and prioritize operational viability and ensure alignment with stated Departmental objectives. 10. Create and maintain ongoing dialogue with strategic partner(s), internal personnel and Governance to ensure a positive, valued relationship that has unambiguous alignment with departmental initiatives. Qualifications EDUCATION Bachelors Degree in business related field or equivalent combination of education and experience required. EXPERIENCE 3-5 years of vendor management experience preferably in the medical field . Experience managing computer medical device management database. SPECIAL SKILLS Excellent negotiating, consensus building and conflict resolution skills Extensive communication and teamwork skills with both internal and external customers Ability to work effectively in a rapidly changing environment Able to effectively contribute to and occasionally lead small work groups, process teams Able to solve problems with minimal guidance by management Strong analytical skills, including root cause analysis Working knowledge of Internet and related emerging technologies used to effectively aggregate/analyze critical business needs Project management skills Skill in understanding and developing process flows YNHHS Requisition ID 136268