Ticket Services Representative

MILWAUKEE BREWERS BASEBALL CLUB

Job Opportunity: Ticket Services Representative

As part of Ticket Operations Department, the Ticket Services Representative will be responsible for maximizing individual ticket sales using the Tickets.com ticketing system, in addition to providing exceptional customer service at the American Family Field box office. This position includes both working the ticket windows and answering inbound calls in the phone center, during both non-game and game days throughout the season.

Core duties for this role include, but are not limited to:

Provide exceptional customer service while answering inbound phone calls or while working at a ticket window.
• Demonstrate a strong knowledge of ticket promotions and clearly communicate all related ticket products and American Family Field information.
• Demonstrate strong techniques and strategies to up-sell and cross sell on all inbound inquiries.

The ideal candidate will have 1 or more years of experience in customer service, in addition to exemplifying exceptional communication, time management and organizational skills. Candidates with prior cash handling experience are preferred.

Our Team

Passion for our team and exceptional service for our fans is the main focus of everyone working in the Milwaukee Brewers Ticket Office.

The ticket operations team is central to making sure American Family Field is full of loud and proud fans of the Crew, for every single home game. From purchasing tickets, parking the car, and buying gift cards to be used in the park, we strive to provide exceptional service with every fan interaction.

As leaders in the ticketing industry, our team is dedicated to creating an exceptional, fan-friendly experience that establishes positive connections, builds fan loyalty, and strengthens our brand.

Our Pitch

You come here to make a difference. We are a purpose-led organization, focused on building an inclusive and engaging culture that fosters excellence, collaboration and ingenuity. We strive to be a model employer and cultivator of talent, empowering our teams to drive innovation through the inclusion of diverse thoughts, ideas and perspectives. We operate at the highest standard of excellence, investing in the development of our staff across all levels and embracing differences through a culture of respect and understanding.

We are proud to offer a highly competitive perks and benefits package including:

• Ballpark discounts
• Recognition program and incentives
• Diversity, equity and inclusion training and development

For more information about our Crew, other benefits and insight into our Club culture please visit our Careers Page.