Customer Account Support Specialist

Recruiting world class talent for a world class leader! Join Tower Semiconductor!

Looking for a career path in the high tech manufacturing industry? Become part of a team focused on delivering the most exciting semiconductor technology to the world! If you enjoy working with others in a fast pace environment and are looking for an opportunity to grow your career in the high tech industry then Tower Semi is the place to be!

About Tower Semiconductor

Tower Semi is a global specialty foundry leader! We specialize in manufacturing analog integrated circuits for more than 300 customers worldwide in growing markets such as automotive, medical, industrial, consumer and aerospace and defense, among others.

• Provide primary logistics and operational support to the customers of Tower Semiconductor U.S.A. sites.
• Provide key support to the customer account manager, sales, operations, finance, maskcad and quality to ensure that all customer requirements are met.
• Primary functions will include order management from start to end, product delivery, wafer inventory control, invoicing, material management, forecast analysis when applicable and suggest corrective actions.
• Support customer contract administration.
• Team with the customer account manager/production control to verify revision, PO pricing (when pricing is documented in quotes), dates and special requests.
• Facilitate timely order entry, acknowledgments, shipments and invoicing. Support all customers' requested shipping location changes and expedite.
• Enter all sales orders and communicate order acknowledgements in a predetermined set time not to exceed 72 hours.
• Work with PC to ensure orders are committed in timely fashion and customer response is provided promptly.

Working Environment:

Assignment Complexity

• Use professional concepts to solve semi-complex problems requiring creative solutions and an in-depth evaluation of various factors.

Accountability/Discretion

• Follow standard practices and procedures in analyzing situations or data. Able to prioritize workload with guidelines provided.

Working Relationships

• Interface regularly with customer account manager, Sales, Operations, Quality, Finance and Production Control.

Supervision

• No direct reports

Working Conditions

• Work in standard office environment in San Antonio. Travel periodically to Newport Beach, CA location or customer locations. This position is exempt so it is expected that customer gets responses in a timely fashion. Tower Semiconductor is a global company therefore may require meetings during non-standard business hours.

• You can team with the customer account manager/production control to verify revision, PO pricing (when pricing is documented in quotes), dates and special requests.
• Ensure wafers start in the FAB per customers' needs.
• Insure correct tax status is implemented for all customer deliveries. Monitor and confirm ship alert accuracy.
• Comply with company's export and ITAR policies and assist company personnel in getting required information from customers.
• You can manage all customer production lots and assist in fulfilling Tower Semiconductor current or future quarterly revenue numbers.
• You can monitor customer WIP inventory daily to insure commit dates are on schedule; communicate to the customer if lots are late or scrapped. Primary focus will be on production lots.
• You can play a supportive role in assisting the customer achieving revenue forecast for each quarter.
• You can generate material and customer masters as needed in SAP.
• You can support MPW and customer engineering activities, which requires working with customer account manager.
• You can provide required WIP reports, OSD reports and attend calls with customers as required.

• One or more year's experience in semiconductor manufacturing environment with understanding of semiconductor manufacturing flow and supply chain logistics of the semiconductor industry.
• Bachelor degree preferred. AA degree a must.
• Must be US person
• Strong verbal and written communication skills required.
• Knowledge of SAP and Office applications (primarily excel) essential.

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