Mobility Specialist Special Operations

Aires (www.aires.com) has been providing best-in-class relocation management services for over 40 years and is a recognized industry leader in delivering high quality relocation and assignment management services to leading corporations.

We Have...

• An award-winning technology platform, built in-house, that aligns with the future state of Global Mobility
• A strong Aires brand consistently ranked among the mobility industry's highest annual customer-satisfaction scores and a client retention rate of over 98%
• A high internal promotion rate and long-tenured employees, highlighting our commitment to career growth and development
• A comprehensive benefits package, including a 401K match
• Remote/Hybrid work environment based on candidate location

An excellent career opportunity is currently available for a Mobility Specialist Special Operations reporting to Aires West Coast region.

This exciting opportunity is in a high growth environment where you will utilize your experience in customer service to facilitate the end-to-end relocation process for corporate transferees and their families.

Position Responsibilities:

• Counsels transferees on policy benefits.
• Coordinates household goods and family services.
• Counsels and assists transferees with expense submission.
• Communicates with relocating transferee and family throughout the move to provide a positive mobility experience.
• Collaborates with internal teams to ensure services are delivered accurately and timely.
• Handles VIP/complex file assignment.
• Acts as a mentor and subject matter expert to less senior staff.
• Provides regional support and coverage in periods of high-volume, transition, or extended absences.
• Participates in ongoing training initiatives to stay current on new systems and processes.

Required Qualifications:

• High School Diploma/GED required, Associate's or Bachelor's degree preferred
• 5+ years of customer service experience in the relocation industry
• CRP/GMS certifications preferred

Additional Qualifications:

• Excellent customer service and administrative skills
• Computer literacy with MS Office products, and ability to grasp proprietary software
• Demonstrated ability to manage multiple competing tasks
• Ability to follow policies and procedures
• Can-do attitude
• Genuine desire to help others
• Team oriented mindset, with a strong sense of care and urgency
• Desire to embrace our core values: Client Focus, Results, Responsibility & Accountability, Collaboration and Innovation.

EOE AA M/F/Vet/Disability