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Back to search resultsService Desk Analyst I
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![]() United States, Oklahoma, Oklahoma City | |
![]() 700 Northeast 13th Street (Show on map) | |
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Position Title:Service Desk Analyst I
Department:Information Systems
Job Description:
General Description: The Service Desk Analyst provides support for basic technology-related incident resolution and requests reported to the IT&S service desk. Responsibilities include initial assessment, triage, research, and resolution of basic IT incidents and requests regarding the use of application software products and/or infrastructure components, including desktops, mobile devices and related peripherals. The Service Desk Analyst is responsible for collecting information through a customer conversation, accessing support tools, and additional support staff (service resources) if needed. Problems beyond the scope of their ability or responsibility are resolved by engaging, in a timely manner, other service resources or escalate to the proper IT team. Essential Responsibilities: Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position.
General Responsibilities:
Minimum Qualifications: Education: None required. Bachelor's degree preferred. Experience: 1 or more years of experience in IT support required. OR equivalent combination of education and experience. License(s)/Certification(s)/Registration(s) Required: None required. Knowledge, Skills and Abilities:
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