Job posting has expired
Back to search resultsTraining and Quality Monitoring Associate
![]() | |
![]() United States, California, San Jose | |
![]() 6201 San Ignacio Avenue (Show on map) | |
![]() | |
Training and Quality Monitoring Associate
Salary Range: $64,342 - $96,513 FLSA Status:Non-Exempt Employee Unit: Employees in this classification are represented by Service Employees International Union (SEIU) Local No. 521 GENERAL DESCRIPTION OF POSITION The Training and Quality Monitoring Associate designs, develops and delivers training programs for the Customer Service department and conducts evaluations and assessments of call activities. This individual identifies trends and incorporates findings into existing and new trainings to improve performance in a manner that maintains compliance with Medicare and Medi-Cal regulatory requirements and achieves Call Center service-level objectives. ESSENTIAL DUTIES AND RESPONSIBILITIES To perform this job successfully, an individual must be able to satisfactorily perform each essential duty listed below.
REQUIREMENTS - Required (R) Desired (D) The requirements listed below are representative of the knowledge, skill, and/or ability required or desired.
WORKING CONDITIONS Generally, duties are primarily performed in an office environment while sitting or standing at a desk. Incumbents are subject to frequent contact with and interruptions by co-workers, supervisors, and plan members or providers in person, by telephone, and by work-related electronic communications. PHYSICAL REQUIREMENTS Incumbents must be able to perform the essential functions of this job, with or without reasonable accommodation:
ENVIRONMENTAL CONDITIONS General office conditions. May be exposed to moderate noise levels. EOE |