Operations Technology Product Owner - Field Services/Fleet Systems

The Operations Technology Product Owner - Field Service and Fleet Systems is responsible for leading the strategic direction, development, and optimization of our Salesforce Field Service and Samsara platforms. Reporting to and working closely with the Operations Technology Manager, this role will define, own, and communicate the product vision while ensuring that the prioritization of work aligns with business objectives. Additionally, the Product Owner will manage two direct reports who serve as Salesforce Field Service Administrators, ensuring their work supports the platform's goals and objectives.

Travel: up to 25%

Location: Fully remote, must live in the continental US.

Salary range: $100k - $110k plus an up to 10% annual bonus opportunity

• Product Ownership & Vision: Works closely with Operations Technology Manager to define, own, and communicate the product vision and roadmap for Salesforce Field Service and Samsara applications. Partner with users to ensure their needs are represented in product development, from initial planning through deployment.
• Business-IT Translation: Serve as the primary liaison between business teams and IT, translating operational needs into technical requirements that enhance efficiency, accuracy, and scalability. Shield the delivery team from outside disruptions, such as scope changes or shifting priorities, to maintain consistent project focus and efficient execution.
• Project Management & Execution: Lead and manage projects with a focus on achieving measurable ROI. Coordinate project timelines and collaborate with stakeholders to ensure alignment with business objectives, prioritizing impactful projects and managing scope effectively. Write user stories to guide development for owned systems and collaborate with IT BAs to properly define requirements.
• End-to-End Process Definition & Training: Develop and communicate comprehensive end-to-end processes, ensuring proper training is provided for new features to maximize user adoption and operational success.
• Stakeholder Collaboration: Partner with operations, IT, engineering, and IoT teams to support cross-functional projects that enhance Service, Fleet, and Fleet Safety workflows, ensuring cohesive and integrated end-to-end solutions.
• Backlog & Release Management: Own and prioritize the product backlog, make decisions on release scope, and set timing and goals for sprints. Regularly groom the backlog to ensure alignment with business needs.
• In-Person Requirements Gathering: Conduct in-person requirements gathering through up to 25% travel, including ride-alongs and on-site collaboration with users and supporting teams. Focus on staying current with evolving business practices, performing real-world gap analyses, and capturing requirements.

Requirements:

• Strong understanding of Salesforce platform capabilities.
• Knowledge of Samsara systems, including fleet and asset management tools.
• Demonstrated ability to gather and document requirements, prioritize initiatives, and manage a product backlog.
• Experience in Agile methodologies and product lifecycle management.
• Excellent communication and collaboration skills.
• Analytical mindset with a focus on problem-solving and continuous improvement.

Preferred

• Salesforce certifications (e.g., Salesforce Administrator, Field Service Consultant).
• Highly preferred experience in logistics, transportation, or field service industries.
• Familiarity/exposure with IoT and telematics solutions.
• Preferred proven experience as a Product Owner or similar role managing Salesforce Field Service and/or Samsara.

Inclusive Employer
At Restaurant Technologies, we celebrate diversity, believe in equity, and are committed to creating an inclusive environment for all employees; we're proud to be an Equal Employment Opportunity and Affirmative Action employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law."

If you need assistance or an accommodation due to a disability, please contact us by email at RTCareers@rti-inc.com or call 1-888-796-4997.

Culture & Benefits

Our employees are the foundation of our success and we take care of them! Our comprehensive benefits include professional development, competitive health care coverage, incentives and a healthy work and life balance. We've cultivated an award-winning workplace for driven team members who enjoy a fast pace and rapid growth balanced by a flexible and supportive environment. We've earned recognition as a "Best Place to Work," by the Minneapolis/St. Paul Business Journal along with The Minnesota Work Life Champions Award while consistently earning a spot on Minnesota's Fastest Growing Companies list. In addition, we've earned numerous awards from our customer base who consider Restaurant Technologies a valued strategic partner.

Who We Are

Restaurant Technologies is the leading provider of highly innovative and value-enhancing bulk cooking oil management services to the food service industry. Our solution is environmentally sound, highly efficient and creates a safer, more productive work environment for restaurant personnel. With over 35,000 existing customers we are an established, profitable mid-sized company poised for double-digit growth in the coming year. We are headquartered in suburban Minneapolis, Minnesota with a growing number of sites strategically located across the U.S. serving over 41 metropolitan markets.