Credit and Collection Specialist

Cannon Falls pay range: $20.10-$24.80/hr

Liberty Lake pay range: $20.87-$25.74/hr

Essential Functions

• Review customer sales orders in a timely manner to determine best approach to proceed to production while meeting customer expectations and maintaining standard processes and guidelines.
• Possess the ability to negotiate with customers and make quick, logical decisions to settle on an outcome to collect funds while staying within guidelines.
• Handle challenging situations with customers in a professional manner and firmness.
• Contact customers through daily phone discussions, fax or email correspondence to set up payment arrangements.
• Resolve issues or questions with customers concerning their account such as missing invoices, account credit inquiries, terms, down payments, credit card information, etc.
• Process credit card transactions and other electronic payments methods.
• Manage assigned territories of accounts by contacting, communicating, and following up with customers to resolve outstanding account issues while providing necessary correspondence and direction as needed.
• Discuss unusual customer requests, outstanding issues, or demands with the Account Services Manager.
• Place customer accounts with outside collection agencies as needed.
• Perform other duties as assigned.

Position Requirements

• High School Graduate /GED or equivalent demonstrated competency through work experience.
• Minimum of two (2) years of experience in collections.
• (4) years related accounting, business, or equivalent experience preferred.
• Above average skills in communication, interpersonal relationships, and customer service.
• Good mathematical aptitude and abilities required.
• Well organized, with good numerical skills.
• Ability to handle high volume of incoming calls, manage workflow, and deal with problem customers as required.

Benefits:

• $0 Health Insurance Premium for Employee-Only Coverage (Plus low-cost premiums for other coverage levels!)
• 4% Retirement Match with Profit Sharing
• Generous Paid Time Off (Vacation, Holiday, Parental, Volunteer, and Sick)
• Dental, Vision, Disability and Life Insurance
• Get Paid Weekly
• Use of Company Owned Resort in Hayward, WI
• Tuition Reimbursement Program

About Us:

• As a leader in the signage manufacturing industry, Gemini, Inc. has been providing stability to our employees since 1963. We know what it means to be human, and we strive to make sure our employees feel valued. Due to our incredible family of employees, we have grown substantially and are looking to grow our team further with like-minded individuals that share in our company values: Customer Commitment, Teamwork, Respect, Diversity, Stability, Stewardship.
• We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, marital status, veteran status, or disability.
• Gemini will provide reasonable accommodations for qualified individuals with disabilities. For additional assistance email;hr.dept@geminisignproducts.comor call(507) 263-3957and ask for the Human Resources Representative assigned to the location of interest.
• Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.