Patient Access Specialist 1 - Outpatient Rehab Admin

Location Site: Salem Hospital Main Campus, Building M

Position Type: Full Time

Shift: Day Shift, variable start times

Your Role With Us:

As a Patient Access Specialist I, you play a crucial role in delivering exceptional patient care at our outpatient rehab facilities. Your responsibilities will include ensuring smooth scheduling, accurate insurance verification, and effective communication, all while fostering a collaborative and dynamic work environment. We are seeking individuals with outstanding customer service skills who can communicate positively and professionally. In this role, you will support the scheduling of rehab appointments and responsible for obtaining accurate financial information for insurance processes. A fundamental understanding of medical terminology and anatomy is essential. You will need to accurately obtain, interpret, and convey necessary medical information, including medical history, lab results, diagnostic testing, allergies, and medications to medical providers. Proficiency in understanding and interpreting ICD-10 and CPT coding is also required.

Key Responsibilities:

• Scheduling & Order Management: Schedule appointments across all outpatient rehab programs and verify physician orders for accuracy. Transcribe and address any discrepancies in orders, and determine if authorizations are needed.
• Insurance & Financial Management: Verify insurance eligibility, collect patient financial obligations, and assist with financial assistance applications. Ensure accurate insurance information and handle financial inquiries effectively.
• Lean Process Participation: Engage in Lean processes to enhance efficiency and complete the required minimum each fiscal year.
• Therapy Plan Tracking: Send and track therapy plans of care, ensuring proper documentation and follow-up with referring providers.
• Customer Service Excellence: Provide exceptional service with a friendly, professional demeanor. Communicate effectively with patients, insurance companies, and clinical staff.

Your Background and Experience:

• GED, high school graduate or above preferred.
• Minimum of one (1) year appointment scheduling.
• Healthcare related experience preferred.
• Keyboarding at 45 wpm.
• Basic understanding of Medical Terminology and billing codes (ICD-10, CPT) preferred.
• Basic knowledge of Microsoft Office Products.
• Exceptional customer service skills Bilingual in English and Spanish preferred.
• Ability to work independently, self-directed and work with individuals with diverse backgrounds.
• Must be capable of working under pressure with continuous telephone calls and constant interruptions.
• Commitment to maintain confidentiality of all information related to patients, medical staff, and employees and as appropriate other information.
• Intermediate understanding with contractual nature of HMO and/or PPO insurance plans, Medicare and Medicaid, commercial, workers compensation and other third party payers preferred.
• Critical thinking and problem solving skills.
• Understands the principles of teamwork, models a positive attitude and the skills to engage in conversations that promote problem solving and a positive exchange of individual ideas.
• Ability to manage conflict and appropriately request help of a Lead or Supervisor when needed.
• Ability to coordinate multiple priorities and concerns while working in a busy multidisciplinary setting producing quality work with maximum productivity.
• Bilingual in English and Spanish preferred.
• Intermediate understanding with contractual nature of HMO and/or PPO insurance plans, Medicare and Medicaid, commercial, workers compensation and other third party payers preferred.

About Salem Health:

Pioneering healthcare since 1896, Salem Health is a top workplace offering highly competitive pay where you can make a difference in the lives of those in the community where you live. Through incorporation of Lean driven principles, staff are able effect change in the organization to solve problems, and drive continuous improvement. As an employer of choice, we are devoted to assuring that we provide a safe, healthy, and patient-centric workplace, while keeping staff wellbeing and satisfaction top of mind. We invite you to learn more about our wonderful community and working at Salem Health: There's something about Salem, Oregon! Video: Working at Salem Health

Total Rewards Offerings:

Salem Health's comprehensive benefits package prioritizes your mental and physical health, financial stability, family obligations and professional growth.

• Relocation assistance available for qualified positions
• Full comprehensive medical, dental, and vision plans
• Basic and voluntary life insurance
• Short and long-term disability
• Live Well Wellness Program
• Employee Assistance Program (EAP)
• 401(K) retirement plan with employer contributions.
• Generous paid time off (PTO) accrual and holiday pay
• Onsite fitness center with 24/7 badge access
• Education assistance program
• Public service loan forgiveness (PSLF) eligible employer https://studentaid.gov/
• Food and drink discounts in the cafeteria.
• Impressive discounts offered by Nike, Adidas, Carhartt and others.

Salem Health Hospitals and Clinics is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, genetic information, or any other status or condition protected by law.

Salem Health Hospitals and Clinics is committed to providing access, equal opportunity and reasonable accommodation for applicants. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact my.recruiter@salemhealth.org