Field Tech Engineer

This is a remote position.

We are seeking a Field Tech Engineer to provide support for a Voice over IP (VOIP) modernization (VMOD) effort, including unified communications (UC) and contact center (CC) capabilities. As the Field Tech Engineer, you will be responsible for conducting and supporting activities at the customer sites across the U.S. Join this passionate team of industry-leading individuals supporting the Best Practices in Agile Software Development and IT Support for the Department of Defense.

This position is remote with extensive travel within the United States (approximately 75%).

Responsibilities Include:

• Conduct site surveys to collect the information necessary to deploy the system (e.g., as-is and to-be floor plans, network, space/power available/needed, end user information, equipment to be decommissioned)
  
• Prepare site survey reports, including the to-be rack elevations depicting cable / power runs)
  
• Perform / support remediation activities (e.g., installing racks, conduit, cables)
  
• Install equipment in the lab and/or customer site
  
• Perform / support testing (e.g., equipment, configurations)
  
• Uninstall / disposal of legacy equipment
  
• Support end user migration (e.g., deskside and/or telephone support)
  
• Perform other related duties as assigned
  

• College degree (B.A./B.S.) along with two (2+) plus years of related network engineering/IT experience/field tech. Equivalent professional experience will be considered in lieu of degree.
  
• Must be a US Citizen with a current DoD Secret clearance or higher. Must be able to maintain a minimum of Secret clearance.
  
• Must have and maintain a current CompTIA Security+ Certification.
  
• Experience with the following:
  




• Network equipment integration and configuration
  
• Support / troubleshooting
  
• Device maintenance / updating
  
• Site moves / new stand-ups
  
• Network routing
  
• Network switching
  
• Network trouble shooting
  
• Voice gateways and protocols
  




• Excellent written and verbal communication skills
  
• Familiarity with the general IT practices and terminology
  
• Highly responsible, team-oriented individual with very strong work ethic; self-starter
  
• Technical document writing
  
• Experience working on government contracts
  
• Voice telecommunications experience.