Director of Hospitality
 JLL | |
 United States, New York, New York | |
| 148 West 37th Street (Show on map) | |
 Jan 08, 2025 | |
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The primary function of the Director of Hospitality is to lead the hospitality functions at client-owned trophy commercial office properties in the following markets: New York, NY, Chicago, IL and San Francisco, CA. The successful candidate will exhibit outstanding hospitality-oriented principles in line with Ownership's vision and be responsible for overseeing all aspects of customer experience, white glove service delivery, and related training across the portfolio. They will take primary responsibility for all customer-interfacing touchpoints and tenant activation/programming.
Key Responsibilities: Develop and implement strategic plans to delight tenants and visitors achieving an outstanding and elevated overall experience Serve as direct management oversight to tenant activation roles and their responsibilities including front desk, housekeeping, food and beverage, amenities and guest relations Manage and optimize budgets for all hospitality-related functions and services Lead, mentor, and develop a high-performing team of managers and staff delivering an elevated customer experience in line with 5 star luxury hotels Collaborate with other departments to align hospitality goals with overall business objectives Manage vendor relationships and negotiate contracts to ensure high level yet cost-effective service delivery Implement and maintain quality control standards across all related functional areas Drive innovation in service delivery and adopt new technologies to improve guest experience Ensure compliance with all relevant health, safety, and industry regulations Analyze performance metrics and implement improvements to increase satisfaction scores Education: Bachelor's degree in Hospitality Management, Business Administration, or related field; Master's degree preferred Experience/Skills/Knowledge: 10+ years of experience in hospitality management; at least 5 years in a leadership role Proven track record of improving guest satisfaction Strong financial acumen with experience in budgeting and financial management Excellent leadership and team-building skills Outstanding communication and interpersonal abilities Proficiency in hospitality management software and technologies Deep understanding of industry trends and best practices Strategic thinker with strong problem-solving abilities Results-oriented with a focus on continuous improvement Customer-centric mindset with a passion for delivering exceptional service Strong negotiation and conflict resolution skills | |