ACH Specialist - Charleston

As a leading regional bank, SouthState has been providing financial solutions to individuals, families, and businesses in the Southeast for more than 100 years. SouthState team members strive to create remarkable experiences while building meaningful and lasting relationships. We are proud to be a reflection of the communities we serve, and our team members share core values that make SouthState a great place to bank, and a great place to work.

SUMMARY/OBJECTIVES

It is the responsibility of the ACH Specialist to take ownership of all tasks and challenges that they encounter in the operation of their assigned position.

ESSENTIAL FUNCTIONS

Responsible for the accurate and timely processing of ACH origination and receipt. Applies strong working knowledge of NACHA Rules and regulatory requirements to all aspects of daily work. Performs the daily duties of coworkers in their absence; support other areas within Deposit Operations/ACH as needed; Ensure compliance with South State Holdings, Inc. Code of Business Conduct and Ethics and other operating procedures. The daily functions of the ACH Specialists supports overall bank processing of 14 million transactions a month and 10,000+ companies originating $18 billion+ in monthly ACH activity.

Core Hours: Monday - Friday 9:00 am - 6:00 pm

• Provide customer service, issue resolution and support to consumers, businesses, and internal customers, on matters involving ACH receipt and origination services
• Work closely with internal and external customers via email and phone to ensure effective communication, implementation of services, and risk mitigation. Adhere to department SLAs.
• Communicate with teammates in a fast-paced environment, to ensure all daily duties are completed by required deadlines.
• Manage assigned daily work, while assisting with ACH-related projects for system or bank conversions and other ACH-initiatives
• Coordinate daily ACH Origination process to ensure all files are processed. This includes, but is not limited to, monitoring reports for duplicates, limit exceptions, and errors. Work with the appropriate department(s) to resolve any issues related to client origination files prior to daily cutoff.
• Utilize fraud-monitoring tool to proactively research possible origination fraud prior to processing. Identify higher risk activity for additional monitoring needs.
• Onboard new ACH Origination and ACH Positive Pay customers, make changes and additions as needed. Coordinate setup efforts with Treasury Management or Association Banking to ensure accuracy.
• Process daily ACH Positive Pay exceptions and communicate with customers to ensure daily deadline is met.
• Resolve all incoming ACH returns daily, to ensure timely settlement and client notification.
• Manage daily review and follow-up on Treasury Reclamations and Death Notices, ensuring Limited Liability requirements for the bank are met and funds are recovered whenever possible.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPETENCIES

• Knowledge of Microsoft Suite with proficiency in Microsoft Excel. Previous PC experience navigating in a Windows environment and using multiple applications is required.

Qualifications, Education, and Certification Requirements

• Education: Bachelor's degree in business, finance, or suitable equivalent degree in a related field or equivalent work experience.
• Experience: A minimum of four years employment in banking, with a required focus on Depository, ACH, and/or Treasury bank products.
• Certifications/Specific Knowledge: Knowledge of ACH origination and receipt and NACHA (National Automated Clearing House Association) Operating Rules. Fiserv Premier core system and PEP+ experience preferred.

TRAINING REQUIREMENTS/CLASSES

Required annual compliance training; New Employee Orientation, Periodic webinars related to ACH Rules or other topics relevant to the payments industry.

PHYSICAL DEMANDS

Must be able to stand and/or sit for extended period of time. Must be able to effectively access and interpret information on computer screens, documents, and reports.

WORK ENVIRONMENT

This position is in an operations support center area with an individual work station/cubicle.

This position may be eligible for a hybrid schedule, with permission to work from home on certain days. In order to do so, employee must have a secure home office environment that is free from background noise and distractions. They must also have a reliable private internet connection that is not supplied by use of cellular data (hot spot). Cable or fiber connections are preferred. Requirements are subject to change, as new systems and technology is delivered.

Travel may be required to come to meetings as needed.