International Student Advisor

Job Summary

Working independently under the general supervision of the Senior Director, Global Programs and Services and receiving work direction from the Assistant Director of International Student Advising, the International Student Advisor (ISA) provides direct service to students in F-1 and J-1 status as part of a dynamic team serving over 4000 international students.

The incumbent offers administrative and technical support, helps with facilitating programming, interacts with faculty, administrators, staff, and off-campus agencies. These areas often overlap in the fulfillment of responsibilities. This is a fast-paced position supporting one of the key strategic goals of the Global Engagement in creating a global ethos and helping with the internationalization of the campus.

Key Responsibilities

• Provide one-on-one and group advising to F-1 and J-1 students with respect to the maintenance of legal immigration status and employability.
• Process paperwork for F-1 and J-1 students benefits, such as OPT and CPT, as well as Changes of Status, Reduced Course Loads, Extensions of Program, Academic Training etc.
• Provide administrative and technical support in the sunapsis data management system.
• Plan, coordinate, and present workshops and information sessions to communicate F-1 and J-1 student immigration regulations and SJSU policies to international students and campus constituents
• Advise Students with academic and personal concerns. As appropriate, refer students to colleagues for professional support.
• Serve as Designated School Official (DSO) and Alternate Responsible Officer (ARO) by maintaining in depth knowledge of Department of State and Department of Homeland Security rules and regulations
• Assist the International Programs Manager with the coordination of the international student welcome sessions, International Education Week, Global Spartan Month and other programs (e.g., peer mentorship program training), and in partnership with campus colleagues
• Assist in the creation, revision, and ongoing support of office publications, website, and e-communications
• Serve on international student scholarship review committee
• Serve as liaison to various campus departments and units

Knowledge, Skills & Abilities

• Thorough knowledge of U.S. government immigration regulations; immigration advising methods, procedures, and practices; and SEVIS
• Advanced knowledge of databases (i.e. sunapsis, ISSM, PeopleSoft, etc.) and computer programs
• Ability to use judgment to independently analyze and interpret regulations pertaining to F-1 and J-1 students and to develop creative solutions to complex cases
• Ability to advise students individually and in groups on routine matters
• Must possess excellent customer service and public relations skills
• Excellent oral and written communication skills. Organizational, planning, and multitasking skills
• Cross-cultural sensitivity and ability to work well with individuals from a variety of cultural, ethnic, religious, and linguistic backgrounds
• Attention to detail.
• Ability to maintain confidentiality of student record information and to appropriately handle sensitive communication with students, faculty, staff, and external agencies

Required Qualifications

• Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate coursework in counseling techniques, interviewing, and conflict resolution where such are job-related
• Three years of progressively responsible professional student services work experience. A master's degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience
• A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling

Preferred Qualifications

• Master's degree in International Education, Higher Education Administration or International Relations, Global Studies preferred
• One year of F-1 and/or J-1 immigration advising and DSO/ARO working experience and/or one year of experience advising international students
• Experience with USCIS regulations
• Experience with SEVIS procedures
• Experience maintaining student data and records in database, such as sunapsis, ISSM, etc.
• Student service advising experience in a university setting
• Experience interacting with individuals in a cross-cultural environment

Compensation

Classification: Student Services Professional III
Anticipated Hiring Range: $5,294/month - $6,107/month
CSU Salary Range: $5,294/month - $7,893/month

San Jose State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.

Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

• Resume
• Letter of Interest

All applicants must apply within the specified application period: January 10, 2025 through January 26, 2025. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.

Contact Information

University Personnel
jobs@sjsu.edu
408-924-2252

CSU Vaccination Policy

The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu.

Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.

SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS)

All San Jose State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity.

Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification:

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San Jose State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu.

Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf. The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu.

Equal Employment Statement

San Jose State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).