GENERAL MANAGER OF RETAIL OPERATIONS

Compass Group
life insurance, paid time off, flex time, retirement plan
United States, Illinois, Bridgeview
7000 South Harlem Avenue (Show on map)
Feb 10, 2025
Levy Sector Salary: 65000 - 80000 Other Forms of Compensation: bonus eligible Pay Grade: 12 LOCATION: The position will be temporarily located at Wrigley Field until a permanent office location is established. Different perspectives make us better. We're committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self. About Levy The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy's diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games. Job Summary The General Manager of Retail oversees all Chicago Stars retail operations, including Stadium Operations, Ecommerce and occasional pop-ups. This role reports directly to the Regional Director, Retail Operations - Central Division. He or she is responsible for maintaining inventory standards as it relates to receiving and distributing to both the stadium and ecommerce. Within the stadium this manager is responsible for executing the game day retail experience for Chicago Stars FC, supervising the retail associates; keeping all locations fully stocked, staffed, and operational. This manager will execute a best in class customer service for fans and staff. The GM also is responsible for purchasing the product for the entire retail operation focusing on building margins, maintaining appropriate inventory levels, and keeping the product selection up to the standards of the client. Job Responsibilities: * Ensure that all product arriving in the warehouse is received properly including the correct quantity, size, ticketed item number, price, and barcode. Must solve issues as they arise to prevent errors leaving the warehouse. * Maintain inventory levels at stadium locations and ecommerce. Be flexible with product knowing the two channels differ in size and type of customer. * Day-to-day contact between Rank and Rally and Chicago Stars FC, working closely with the Chicago Stars FC consumer products lead to meet partnership goals. * Manage purchase of products for both Stadium and ecommerce. Collaborating with client on proper inventory levels, developing relationships with vendors, hitting proper deadlines, keeping margins at appropriate levels, and making selection unique as to set our operation apart from competitors while building the Chicago Stars FC brand. * Oversee correct use and functionality of POS retail system, Retail Cloud as well as information technology. Ability to problem solve during events is key. * Assist with training and development of new associates using Levy Core Signatures * Responsible for completing physical inventory at all locations 2 times per year. * Coordinate schedules ensuring proper coverage of operation. * Communicate with staff regarding expectations, promotions, and sales targets. * Execute closing procedures which include reporting sales and payroll following every event. Send flash report to client following each event. * Oversee ecommerce operations that include creating new products, marketing, website maintenance, customer service and pick/pack/ship. Qualifications: * 3-5 years retail operations management. * Working knowledge of Microsoft Office applications * Working knowledge of Shopify preferred. * Previous experience with Retail Cloud or similar retail inventory management system * Must be flexible with schedule, able to work nights, weekends and holidays Curious about Life at Levy? Check it out: Levy Culture Levy is a member of Compass Group USA. Compass Group/Levy is an equal opportunity employer. At Compass/Levy, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply. Applications are accepted on an ongoing basis. At Levy, team = family. And we'll always take care of family, learn more about Levy benefits offered. Medical Dental Vision Life Insurance/ AD Disability Insurance Retirement Plan Flexible Time Off Plan Holiday Time Off (varies by site/state) Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs) Levy maintains a drug-free workplace. Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.