IT Operations Technician

JOB PURPOSE

Responsible for troubleshooting and supporting customer's technology issues both remotely and in-person. Build and maintain positive relationships and proactive communication with all associates and peers. Service and support of all user end point hardware, software, printers, end point network configurations and peripherals. Expert knowledge of internal IT Asset Management process and procedures. Execute and deliver all assigned project activities. Responsible for creating and maintaining Knowledge Base articles and end user training activities.

KEY RESPONSIBILITIES

• Responsible for on-site and/or remote deployment, modification, maintenance, troubleshooting and/or repair of end user computing and specific data center technologies related to the role.
• Create and maintain support documentation, including processes, and procedures.
• Strong customer focus and ability to manage client expectations effectively.
• Participates in projects as required for departmental/company project rollouts (i.e. software, hardware and initiatives).
• Focus on identifying and implementing efficiencies with technological solutions.
• Have a working knowledge of ITIL practices and concepts.

JOB REQUIREMENTS - EDUCATION, KNOWLEDGE AND SKILLS

• 3 year minimum user end point technical and customer service experience.
• Ability to learn and support new technologies implemented by the organization.
• Excellent customer service and communication skills
• Bachelor's Degree preferred. 3+ years IT experience acceptable alternative.

Our culture embraces diversity, equity, & inclusion; one where everyone feels valued and heard. For more information on JFG's culture and diversity efforts, including our employee resource groups, please visit the Diversity section of our career website.