IT Infrastructure Technician

NaphCare is hiring an IT Infrastructure Technician just like you at our Corporate Headquarters located in Birmingham, AL.

NaphCare is a family owned, healthcare technology company that has been delivering high quality healthcare to correctional facilities across the nation for over 35 years. Come join our team of over 6000 employees and growing! NaphCare pays well, offers outstanding benefits, and has an incredibly engaged corporate support team to make sure you have what you need to be truly excellent at what you do.

NaphCare partners with correctional facilities to provide proactive, patient-focused healthcare.

NaphCare Full Time Benefits:

Prescriptions free of charge through our health plan
• Health, dental & vision insurance that starts day one!
• We offer low cost benefits to our employees and their families
• Employment Assistance Program (EAP) services
• 100% vested 401K and Roth with company contribution that starts day one!
• Tuition Assistance
• Referral bonuses
• On-site education
• Free Continuing Education!
• Term life insurance at no cost to the employee
• Generous paid time off & paid holidays

NaphCare has a partnership with NetCE that provides CEU/CME for our staff. NetCE uses a rigorous peer review process to ensure that all activities and content are up-to-date. This service streamlines continuing education for all NaphCare Employees to meet state specific requirements for maintaining licensing.

With NaphCare, you'll play a critical role in our continuing mission to be the leading provider of quality healthcare in the correctional industry. If you want a career that will make a difference, choose the company that is different.

We support your growth and internal promotion. Once hired, we encourage our employees to continue to seek opportunities for advancement and leadership.

Responsibilities for the IT Infrastructure Technician: As an IT Infrastructure Technician, you will be expected to provide top tier support related to the design, installation, management, and maintenance of our nationwide network of sites and users.

• Installation and Configuration: Configure and install desktops, laptops, printers, mobile devices, and associated peripherals. Ensure all related software is properly set up and functioning
• Technical Support: Provide technical support for desktop computers, printers, and peripheral equipment. Troubleshoot, diagnose, repair, and resolve hardware and software issues
• Network Support: Perform walkthroughs and assess network needs, including determining the number of drops required to provide connectivity to devices in a given area, and document these needs in detail and assist in configuring and troubleshooting network connections for all devices
• Documentation: Document each new project and support case thoroughly in our helpdesk ticketing system. Annotate all updates and resolutions to ensure accurate and complete records
• Coordination: Coordinate with Naphcare staff, site staff from various departments, and vendors to ensure the successful completion of projects
• Relationship Management: Develop and maintain positive working relationships with all parties involved in projects to facilitate smooth operations and effective troubleshooting in the future
• Team Collaboration: Work effectively within a team environment and alongside other teams to ensure cohesive support and project execution
• Task Driven: Ability to manage individual tasks and move projects towards known goals with minimal supervision in a team-based, fast-paced and deadline-driven environment
• Travel: Travel as needed to support on-site needs and projects

Qualifications for the IT Infrastructure Technician:

• Proven experience in a technical support role, ideally in a networked environment
• Proficiency in installing, configuring, and troubleshooting desktops, laptops, mobile devices, and peripherals
• Strong understanding of Windows operating systems and common software applications
• Excellent problem-solving skills and ability to work under pressure
• Strong communication skills and ability to explain technical issues to non-technical users
• Experience assessing network needs and documenting detailed connectivity requirements
• Proven ability to work collaboratively with internal teams and external vendors
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus
• Willingness and ability to travel as needed

Equal Opportunity Employer: disability/veteran