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Desktop Support Engineer - Onsite Boston Area
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![]() United States, Maine, Kittery | |
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Onsite Desktop Support Technician provides support to customer's End Users both in person, over the phone, and through ServiceNow Ticketing system. Technician is responsible for problem determination, problem/incident recording, and problem resolution for clients of Blue Mantis.
Onsite Desktop Support Technicians typically work on-location within a Blue Mantis client's facilities. The technician will receive ticket escalations, direct end-user escalations, as well as participate, as instructed, as part of the Help Desk call queue.
Key Responsibilities
Skills, Knowledge & Expertise
Proficient in at least three of the following
Basic network support
Computer hardware support
Printer support
Mobile device support
Setup and troubleshoot issue with iPhone, Windows Mobile, Android, etc. Install and troubleshoot broadband wireless devices and software
Blue Mantis does not accept unsolicited agency resumes and ask that you do not forward resumes to Blue Mantis employees, any physical Blue Mantis location, or any Blue Mantis email address. We take no responsibility for any fees related to unsolicited resumes.
This also applies for reaching out directly to Blue Mantis Employees & Blue Mantis Managers or Blue Mantis executives. About Blue Mantis Blue Mantis is a leading strategic digital technology services provider with a 30+ year history of successfully helping clients achieve business modernization by applying next-generation technologies including managed services, cybersecurity and cloud. Headquartered in Portsmouth, New Hampshire, the company provides digital technology services and strategic guidance to ensure clients quickly adapt and grow through automation and innovation. Blue Mantis partners with more than 1,200 leading mid-market and enterprise organizations in a multitude of vertical industries and is backed by leading private equity firm, Abry Partners. Apply Now
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