Application Analyst

Title: Application Analyst

Location: Laguna Hills, CA / Hybrid

Department: Information Services

Status: Full-Time

Shift: Days (8hr)

Pay Range*: $41.87/hr - $60.73/hr

MemorialCare is a nonprofit integrated health system that includes four leading hospitals, award-winning medical groups - consisting of over 200 sites of care, and more than 2,000 physicians throughout Orange and Los Angeles Counties. We are committed to increasing access to patient-centric, affordable, and high-quality healthcare; your personal contributions are integral to MemorialCare's recognition as a market leader and innovator in value-based and other care models.

Across our family of medical centers, we support each one of our bright, talented employees in reaching the highest levels of professional development, contribution, collaboration, and accountability.Whatever your role and whatever expertise you bring, we are dedicated to helping you achieve your full potential in an environment of respect, innovation, and teamwork.

Position Summary

MemorialCare System Services team members work with end users, other Implementation Service (IS) teams, vendors, and management to help assess, select, configure, test, install and provide on-going support for software and hardware solutions for the end user community in administrative, financial, ancillary, clinical as well as additional areas. This includes helping to understand, change, and improve business workflows based on software solution modifications, to achieve process improvements and to ensure optimal use of applications. They maintain the role of IS liaison to assigned departments, helping to facilitate resolution of requests and problems, as well as to ensure end user/management customer satisfaction.

The Application Analyst is accountable for the success of assigned tasks including maintenance of business (MOB), system administration, remediation of break/fix issues, installs and upgrades, and overall support of assigned core systems and ancillary applications. This business savvy individual will be technically competent with the business and responsible for leading data solutions. The position is responsible for maximizing the benefit from applications by ensuring they work properly, are updated, available, and are used to their full potential.

Essential Functions and Responsibilities of the Job

1. Participate in projects, ancillary applications, process improvement efforts, and LEAN initiatives
2. Apply system knowledge to improve operational workflows, streamline processes, and support strategies
3. Provide and routinely maintains accurate documentation of current-state functionality and specifications.
4. Participate in operational, system, and customer acceptance planning and testing including the development of testing scenarios to utilize for regression testing
5. Participate in investigations of ancillary application and system logs to generate reports
6. Ensure production applications are accessible, fully functional, and optimally configured
7. Participate in projects for system selections, implementations, and post go-live support.
8. Assist with troubleshooting, downtimes, and user related IT problems
9. Assist with assessment, development and support of workflows for MemorialCare systems and equipment
10. Be at work and be on time
11. Follow company policies, procedures and directives
12. Interact in a positive and constructive manner
13. Prioritize and multitask

*Placement in the pay range is based on multiple factors including, but not limited to, relevant years of experience and qualifications. In addition to base pay, there may be additional compensation available for this role, including but not limited to, shift differentials, extra shift incentives, and bonus opportunities. Health and wellness is our passion at MemorialCare-that includes taking good care of employees and their dependents. We offer high quality health insurance plan options, so you can select the best choice for your family. And there's more...Check out ourMemorialCare Benefitsfor more information about our Benefits and Rewards.

Minimum Requirements

Qualifications/Work Experience:

• Minimum 1-year experience in EPIC system as a clinical or applications analyst, computer technician in a healthcare setting, or equivalent experience required
• Demonstrated proficiency with healthcare technology including items such as desktops, smartphones, nurse call systems, and bedside monitors.
• Demonstrated ability to upgrade ancillary applications and core systems, optimize them for improved performance and streamline functionality based on operational workflows.
• Proven familiarity of regression testing as it pertains to ancillary applications and core systems interfaced with an EMR.
• Demonstrated effective communicator for purposes of interpersonal relations to understand and identify project needs and overall objectives.
• Experienced managing personal queues, issues or calls from customers for assistance and closing the loop with creating and updating pertinent documentation.
• Experienced troubleshooting and remediating routine problems associated with ancillary applications and core systems to ensure high levels of user satisfaction.
• Held previously successful role for an ancillary application or system initiative, which required the use of project management tools and methodologies and experience with all project phases.

Education/Licensure/Certification:

• Bachelor's degree or an equivalent combination of education and relevant experience preferred