Assistant Manager, Fraud Operations

Overview

To assist with planning, managing, and directing the functions of the Security Operations Center which includes ensuring the protection of Navy Federal members Personally Identifiable Information, accounts, assets, and controlling and mitigating financial loss. Monitor intelligence sources to identify threats and develop proactive strategies to minimize the impact. Evaluate and adjust work quality, staff performance, systems, processes and procedures to meet goals. Serve as subject matter expert regarding branch functions, systems, policies and/or procedures. Manage daily activities of professional employees and/or supervisors. Support senior management in developing and executing strategic plans. Act as Manager in the incumbent's absence.

Responsibilities

• Manage and direct operations to ensure branch objectives, production goals, standards, and strategies are implemented and achieved
• Monitor work environment and direct allocation of resources to ensure adequate staffing to meet production and member service standards
• Identify and resolve operational and performance gaps and obstacles; implement changes and improvements
• Review fraud investigation cases involving high dollar impact ($50,000 +) and take appropriate action
• Provide forward thinking and technical expertise in current and emerging technologies, trends and practices
• Develop, recommend, and implement new/updated fraud policies and procedures, changes to fraud detection systems, and goals and priorities for the branch as necessitated by demands, changing conditions, or management request
• Involved in driving continuous process improvement to increase member experience quality; reduce fraud losses; minimize financial and reputational risk, and maintain high operational efficiency
• Oversee the resolution of fraud investigations conducted by investigative staff of alleged loss of NFCU's assets
• Analyze systems, tools and new technologies to optimize methods to minimize financial and membership risk
• Advise senior management regarding threats which may affect the financial services sector, NFCU, and/or its members
• Provide applicable fraud trends/findings to threat intelligence community and internal business partners
• Provide thorough data analysis to support investigative findings required for leadership validation
• Develop appropriate fraud prevention strategies based on intelligence received from identified trends, referrals, etc.
• Develop, submit, and maintain compliance reports required by NCUA and FFIEC regulations
• Ensure prompt identification and timely resolution of security incidents
• Assist with managing in-house and outsourced services for quality performance and fulfillment of service level agreements
• Monitor and analyze security incidents to protect NFCU's information and assets from unauthorized access, misuse, modification and/or destruction
• Monitor key performance indicators, determine gaps in performance metrics, and recommend/execute change management techniques for improvements
• Assist with leading change management efforts, cross-functional initiatives and department/organization projects
• Assist with developing and overseeing strategies to identify, detect, and prevent fraudulent activity
• Maintain thorough knowledge of applicable federal and state laws, rules, regulations and NFCU policies and procedures
• Monitor internal processes and perform quality control audits to ensure compliance with applicable federal and state laws, rules, regulations, and NFCU policies and procedures
• Oversee the monitoring, identification and resolution of security incidents to detect threats and secure member and NFCU assets
• Partner with ISD and other Security divisions to ensure in-depth investigations and timely resolutions
• Assist with developing and overseeing training and development programs for staff; evaluate training programs to ensure effectiveness
• Perform other duties as assigned

Qualifications

• Advanced knowledge of applicable federal and state laws, rules and regulations
• Significant progressively responsible experience leading and managing a security operations center, preferably in a large financial institution
• Advanced knowledge of IT systems, infrastructures, processes, fraud strategies
• Advanced knowledge of financial institution threat landscape, and current security technologies
• Advanced knowledge of fraud and loss mitigation investigative procedures
• Significant experience supervising and leading employees
• Significant experience working with all levels of staff, management, stakeholders, vendors
• Experience managing cross-functional, multi-dimensional teams and projects of the highest complexity which have business risk and impact
• Working knowledge of data querying, reporting, forecasting, analysis and operations research, including statistical methods and modeling
• Working knowledge of change management principles and practices
• Significant experience collaborating across organizational boundaries and building partnerships across functions
• Effective skill developing and implementing programs in a leadership role
• Advanced skill identifying and analyzing business requirements and recommending solutions
• Advanced skill presenting findings, conclusions, alternatives and information clearly and concisely
• Advanced skill building effective relationships through rapport, trust, diplomacy and tact
• Advanced skill producing desired results to achieve goals and objectives
• Advanced analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results or relationships
• Advanced skill managing multiple priorities independently and/or in a team environment to achieve goals
• Advanced planning, organizational and time management skills
• Advanced research, analysis and problem solving skills
• Advanced verbal and written communication skills
• Advanced database, word processing, presentation, and spreadsheet software skills
• Bachelor's degree in Business Administration, Information Systems, Security Management, or related field, or the equivalent combination of education, training and experience

Desired Qualifications

• Working knowledge of NFCU's functions, philosophy, operations, systems, software, and organizational objectives
• CFE, CRISC, CISM, CISSP Certification

Hours: Monday - Friday, 8:00AM - 4:30PM

Locations: 820 Follin Lane, Vienna, VA 22180 | 5550 Heritage Oaks Drive Pensacola, FL 32526

Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based
on your experience, location, and market position. The salary range for this position is: $111,600 - $187,500 annually

About Us