Temporary Mental Health Customer Service Representative (Remote)

This is a temporary role with a duration of up to 6 months.

Each employee's specific job responsibilities are uniquely defined by their individual training plan and assigned duties, but are generally defined as follows:

1. Responsible for coordinating testing services for patients by:
   
   
   
   1. Reviewing test request forms and additional documentation submitted with a patient specimen to ensure accurate and timely testing.
   2. Working with healthcare providers to complete the required documentation and sample submission.
   3. Working with insurance companies to secure the highest possible coverage for patients.
   4. Communicating with patients to explain insurance coverage benefits and test information including process and turnaround time.
   5. Employee will be on the phone approximately 60-80% of the time.
   
   
2. Independently manage assigned work and meet production and quality metrics.
3. Be the hub across all departments: work with the technology, revenue cycle, field sales, and lab teams on prompt handling of orders and billing processes.
4. Identify issues and trends and collaborate with your team and leadership to develop best practices to ensure we are providing the best service and experience to all customers.
5. Participate in projects that extend beyond your day-to-day to stretch you to think outside the box or explore new aspects of Myriad or our customers' experience.
6. Participate in the Quality Assurance plan.
7. Comply with applicable CLIA and HIPAA regulations.

1. High school diploma or equivalent required.
2. Fluent in Spanish is preferred/encouraged.
3. Excellent interpersonal and communication skills.
4. Accurate typing skills of at least 35 words per minute.
5. Excellent listening, transcribing, and self-review skills.
6. PC experience, including familiarity with Excel, Word, Internet, and e-mail.
7. Able to manage several tasks simultaneously, often under pressure.
8. Excellent organizational and task management skills and professional judgment.
9. Enjoys problem solving and identifying patterns.
10. Hardworking individual who loves working on a team and supporting others.
11. Minimum Speed/Bandwidth Requirements: 50 Mbps Download (MegaBits Per Second) - and Upload 5 Mbps.

Lifting Requirements -light work or exerting up to 20 pounds of force frequently. Physical Requirements -stationary positioning, moving, operating, ascending/descending, communicating, observing, pushing or pulling, and reaching. Use of equipment and tools necessary to perform essential job functions.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. In hiring and all other employment decisions, we prohibit discrimination and harassment on the basis of any protected characteristic, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.