Room Service Attendant, 16 Hrs, Mixed Shifts

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This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 16,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

I. Major Responsibilities:
1. Delivers patient trays as assigned, including regularly scheduled meals, snacks, floor supplies and NOW trays. Assists patients with proper positioning of food tray, reviews menu selections with patient and opening of items as necessary.
2. Loads and pushes hot and cold food trucks to and from patient units. Transports various related equipment to appropriate areas. Loads and operates cart lifts, dumbwaiters and elevators.
3. Responsible for completing the menu rounds process for assigned patients to communicate menu system and record menu choices in a timely and efficient manner. Adjusts menus accordingly for modified diets. Reviews individual diet prescriptions with patients, as applicable. Informs patients regarding appropriate food alternatives/options as necessary due to dietary restrictions.
4. Retrieves all patient trays and delivers to the main kitchen. Cleans and restocks cart.
5. Utilizes computerized menu planning system to generate current diet order lists. Verifies for accuracy with unit charge nurse and/or designee.
6. Communicates patient special requests or issues to Nursing, Dietitians, other Food Service Staff, and Management.
7. Performs various duties in preparation for patient meal service. Ensures the tray cart is properly sanitized and stocked. Gathers and replenishes supplies as necessary. Prepares trays for delivery including but not limited to; placemat setting, wrapping of silverware, placement of condiments and garnishments, Checks for accuracy and inclusion of all food and non-food items on patient trays.
8. Assists coworkers with other duties as needed or assigned.
9. Assembles, labels, and portions food for use on patient tray line.
10. Prepares food items such as sandwiches, toast, hot and cold beverages, assorted desserts, snacks, salads, jello and custard, following proper portions, recipes, and presentation. Follows standard food handling infection control policies. Follows standard knife handling procedures. Prepares deli items i.e., sandwiches, mixed salads, cheese, etc.
11. Review patient diets prior to taking orders
12. Make sure that orders taken are in adherence to patient diets.
13. Always have an ample supply of menus and ensure that each patient has a clean menu daily.
14. Works on various tray line positions as assigned or directed. Serves hot and cold food according to standard procedures.
15. Maintains and ensures proper sanitation of all work areas including unit kitchens in accordance with appropriate policies.
16. May check and record refrigerator and freezer temperatures for assigned units. Communicates any problems with temperatures to management.

Standard Staffing Level Responsibilities:
1. Complies with established departmental policies, procedures and objectives.
2. Attends variety of meetings, conferences, seminars as required or directed.
3. Demonstrates use of Quality Improvement in daily operations.
4. Complies with all health and safety regulations and requirements.
5. Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
6. Maintains, regular, reliable, and predictable attendance.
7. Performs other similar and related duties as required or directed.
All responsibilities are essential job functions.

II. Position Qualifications:

License/Certification/Education:
Preferred:
1. High School education or equivalent.

Experience/Skills:
Required:
1. Excellent communication and interpersonal skills.
2. Ability to read, write and speak English.
3. Ability to perform multiple tasks under time constraints and constant interruption.
4. Basic knowledge of unit weights and measures and basic mathematical functions.

Preferred:
1. Prior experience in a patient care capacity strongly preferred.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.

III. Physical Demands and Environmental Conditions:

Work is considered of medium physical demand. Position requires work indoors in a patient care environment. Ability to stoop and lift 30 pounds and push and pull 300 pounds. Ability to remain standing up for up to four consecutive hours. Ability to perform repetitive motions such as wrist turning, grasping, reaching, and bending.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.