Alfred University Summer Concierge

The Summer Concierge (SC) role is an integral part of the daily management of various residential facilities throughout campus during the summer term. We support the needs of various conference groups & programs. SCs assist with various administrative tasks, operational procedures, orientations, guest relations, and duty.

The Summer Concierge works for the Office of Residential Communities to maintain and organize a space conducive to the learning, activities, and event needs of our conference groups.

This position is designed to support the development of customer service skills, teamwork, and operational knowledge of the University. Additionally, it is the responsibility of the Summer Concierge to act as a leader and role model within our campus community. Summer concierges are expected to abide by all University rules and regulations and use their position to uphold and represent positive community values of Alfred University

The Summer Concierge primary responsibility is to ensure that summer residents and conference guests' needs are met. These guests include:

• Current Students staying on campus
• High school students staying for Institutes and Camps
• Non-traditional students staying for classes
• Alumni staying over reunion weekend
• Guests staying for various institutes, programs, or activities
• Perspective students and their families here for orientation

• Weekend, evening, and holiday (Memorial & Independence Day) availability is required
• Attendance at mandatory training sessions in late April/Early May 2025 are required for this position
• SC's who will be RAs in the fall are excused from their contract when RA fall training begins
• Final dates of Mandatory activities will be distributed prior to job acceptance, but include Reunion, orientation and Sundays in July for AUNY

• Required Qualifications:
  • Must be a current Alfred University student enrolled in classes the fall 2025 semester
  • Must be in good academic and conduct standing with a minimum GPA of 2.0 at the time of application and throughout the term of employment
  • Grades and student conduct history will be checked at the conclusion of the semester(s) prior to the submission of the application and just prior to employment to determine eligibility
  • Must be available for the entire employment period (Thursday May 15, 2025- Friday August 15, 2025)
  • Must be able to work up to 35 hours a week in addition to weekends and evenings
  • Proficient in Microsoft Office Suite
  • Effective communication skills
  • Systems aptitude and an ability to learn new systems
  • The ability to drive University vehicles including golf carts
• Preferred Qualifications:
  • Student leadership experience
  • Customer service experience
  • Experience with individuals of all age ranges
  • Experience enforcing established rules and policies

• Serve as a role model to all community members and to each other within and outside of the university community
• Act in an ethical manner and demonstrate responsible decision making at all times
• Enforce and adhere to all policies outlined in the code of Student Conduct, and Housing Agreement
• Be passionate about Alfred University and represent the University in a positive and exemplary manner to students, alumni, guests, and outside community members
• Understand and be able to work with a diverse populations. This requirement includes an appreciation of and sensitivity to those of differing abilities, cultural backgrounds, ethnicities, gender, sex, sexual orientation, socio-economic standing, and spiritual beliefs
• Agree and acknowledge that SCs who are accused of - whether or not an investigation is conducted - and/or found responsible for violations of University policies, including specifically, the University's Non-Discrimination/Title IX Policies, may be subject to interim or permanent measures as outlined in the University's Non-Discrimination/Title IX Policies or otherwise deemed necessary by the University, including for the promotion of safe living communities for members of the University community. The Office of Residential Communities and Summer Programs and the SC agree and acknowledge that such measures may include, but are not limited to, removal from a specific building, removal from the SC program altogether, and loss of benefits associated with participation in the SC program
• Adhere to the Office of Residential Communities Student Staff Confidentiality & Technology, media, and Key agreement(s)
• Outside employment is only approved on a case-by-case basis after meeting with a professional staff member
• SCs may request up to 6 days off from the position for the summer. All days off must be approved in advance in written communication by the supervisor and the day cannot be on a high-volume day, as determined by the supervisor

• Administrative:
  • Provide excellent service to both summer residents and conference guests
  • Handle various questions and concerns
  • Demonstrate a positive attitude and commitment toward teamwork and community building
  • Work in a team environment that requires effective communication and teamwork skills; establish effective communication
  • Staff the Office of Residential Communities
  • Assist with residence hall closing and commencement weekend if not working as a Resident Assistant
  • Assist with check-in and check-out for summer sessions and programs
  • Serve as an information resource for guests; support guests providing extra support as needed
  • Attend and participate in trainings and weekly team meetings
  • Assist in reporting maintenance concerns
  • Prepare halls for Fall Opening by assessing building wide facility needs and preparing residential keys
  • Complete paperwork, check keys and floor plans, maintain cleanliness
• Operations:
  • Prepare halls for Summer Activities to a high standard, including but not limited to:
    • Creating bulletin boards
    • Changing linens
    • Checking keys
    • Submitting facility/maintenance needs
    • Creating and posing signs
  • Assist in the management, inventory, and organization of conference storage rooms. This includes the folding, laundering, preparation, and distribution of blankets and linens depending on need
  • Serve as an on-site aid for events, meetings, and classes
  • Confirm that residence hall(s) are ready for group check-in (i.e., complete room checks report, appropriate signage posted, desk materials set, rooms prepared, etc.)
  • Assist in the preparation of residence halls for the fall semester as needed
  • Drive various University vehicles including golf carts
  • Serve as a monitor for spaces beyond residential facilities, where applicable, while in use by summer residents and conference guests
  • Move furniture around to prepare residential facilities for fall opening
  • Perform other duties as assigned by supervisor(s)
  • Assist with room sets in the Powell campus center
• Orientation Support (Dates TBD):
  • Assist with orientation prep: folder preparation, signs, schedules, etc
  • Provide support on orientation daysby guiding incoming students and families around and answering questions
  • Escorting students and families around campus
  • Be a welcoming and positive representative on campus
  • Support families and students in campus acclimation
• Policy Management, Crisis Response, Safety & Duty:
  • Inform guests of fire safety procedures and general safety and security policies
  • Be familiar and enforce the Alfred University Code of Conduct
  • Remain calm under pressure and in emergency situations
  • Serve in a rotating 24-hour duty schedule with other Summer Concierges through the summer
    • Answer SC duty phone when called
    • Perform lockouts for all residential buildings
  • Serve as a primary point of contact for students and summer guests in emergency or safety situations
  • Address, report and document all issues related to safety, wellbeing, facilities, and emergencies by following Residential Communities and University protocols
  • Serve as a mandatory reporter especially for Title IX and discrimination-related behaviors; immediately report and document alleged behaviors
  • Serve in a duty rotation; performing rounds, addressing policy violations, and interacting with residents and conference guests
  • Regardless of age, SCs must abstain from alcohol consumption, use of over-the-counter medication that can lead to drowsiness, or use of sleep aids for at least eight hours prior to the start of or during any duty shift or completion of SC responsibilities

• A single room assigned by the Office of Residential Communities. Summer Concierges are required to be available and live in an assigned housing throughout the duration of the employment
• May through August dates are subject to slight changes based on apartment readiness for occupancy
• Based on the current summer housing rate and the number of nights of full summer housing, the value of housing is estimated at $1400
• Paid New York State minimum hourly wage of $16 per hour for the time worked that week up to 35 hours. Your pay will be spread evenly over the applicable University payrolls. The University runs the payroll on a two-week lag. Exact payroll dates for summer workers will be indicated in your agreement letters
• Due to the nature of some of the summer experiences, some meals are provided

Alfred University actively subscribes to a policy of equal employment opportunity, and will not discriminate against any employee, student or applicant because of race, age, sex, color, sexual orientation, gender identification or expression, physical or mental disability, religion, ancestry or national origin, marital status, genetic information, military or veteran status, domestic violence victim status, criminal conviction status, political affiliation or any other characteristic protected by applicable law. Protected veterans, minorities and women are encouraged to apply.