New

Senior IT Business Analyst - 1986

KeyLogic Systems
United States, New Mexico, Albuquerque
1515 Eubank Boulevard Southeast (Show on map)
Jan 17, 2025
Overview Position:Senior IT Business Analyst Location: Albuquerque, NM Salary Range: $106,700 - $116,700 per year Clearance: Clearable to Q Our IT services department is trusted and dedicated to being a true IT partner to all of our customers by providing tailored, innovative technology solutions, and unparalleled customer service. We strive to understand the unique needs of our National Laboratory mission organizations and work collaboratively to design and deliver specialized information systems solutions that drive their success. Responsibilities: Provide expertise in business process and system analysis, design, improvement, and implementation efforts and in translating business process needs into technical requirements. Will manage a variety of IT related projects Responsible for developing and managing customer relationships Manage the internal discovery process to include customer interaction, technical evaluation, and recommendations for the customer's environment Evaluate and implement process changes to improve IT services for our customers Create, monitor and execute customer Service Level Agreements (SLAs) Candidate will lead operations associated with our mission focused service desk, back-office support for BI initiatives, scheduling, customer interaction and communication, reporting, requirements gathering. Qualifications: Bachelor's Degree in IT related field and 7 years of experience managing IT projects in a large environment. Must be a US Citizen Must be able to obtain a DOE Q clearance Candidate can start uncleared, but must be able to obtain and maintain a DOE Q clearance Required Skills: IT Business Analyst and Project Manager experience with a BS/BA and 7 experience managing IT Projects in a large environment Candidate MUST have previous hands-on experience supporting desktop, server, networking, OT, or integrating technology solutions to meet customer requirements. Successfully managed large IT Projects from creation through implementation Excellent verbal and written communication skills Must have experience managing customer relationships Must have experience managing the day-to-day operations of IT support team Experience evaluating and making recommendations to improve a departments IT Technologies and then execute the implementation of the recommendations Experience supporting a large IT organization Work will be performed both onsite and offsite so some telecommuting is allowable, but candidate must reside in the Albuquerque area. Desired Skills: Strong technical writing experience Previous experience working directly with higher level managers to obtain business requirements. About KeyLogic: Supporting critical missions at the intersection of data and science, KeyLogic provides mission management, systems analysis, data analytics, digital transformation, and cybersecurity to customers in the energy, federal civilian, and defense sectors, with a 20+ year portfolio of successes supporting DOE, DOC, EPA, DOD, DHS, FBI, and other federal agencies challenged with complex missions. We help our customers solve the world's most challenging problems with unsurpassed anticipatory service. KeyLogic employs over 600 team members, including systems designers, developers, data scientists, IT and cybersecurity specialists, engineers, mission experts, program managers, and more than 70 Ph.D. scientists. This multidisciplinary team works together solving challenging problems with anticipatory service-always staying one step ahead-benefiting our customers, and ultimately helping build a better world. We are committed to the success of each customer's mission. We care enough to make their mission our mission and their success our success. We take technical service delivery to a level above our peers. Our anticipatory service is best-in-class. All qualified applicants will receive consideration for employment at KeyLogic without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital; or any other status protected by law. KeyLogic is proud to be an affirmative action and equal opportunity employer. NOTE: KeyLogic is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at Recruiting@KeyLogic.com and let us know the nature of your request and your contact information. Request for accommodation will be considered on a case-by-case basis. Job Code: 2450