Content Coordinator - West Elm

About the Role

The West Elm and West Elm Kids brands are looking for a Social Media and Content Coordinator with experience in marketing and social media and an eagerness to join a growing team. They will assist with the development and execution of both brands' digital content across all channels, including video asset production, influencer marketing, and community management.

This position requires an enthusiastic multi-tasker with strong attention to detail, excellent written and verbal communication and an ability to build relationships across teams. We are also seeking someone who has a "can do" attitude and is used to a data-driven environment and proactively solves problems.

Responsibilities

• Assist in the development of digital content projects from start to finish. This includes acting as a liaison between internal and external partners, assisting on the creation of concept presentations, overseeing product and sample shipments, and assisting on photo/video shoots as needed.
• Community Management. This role will be responsible for monitoring community engagement across our social channels, flagging and responding to customer questions and concerns, and overseeing our queue of user generated content (UGC).
• Social scheduling and publishing. Routing final photo, video, and copy deliverables from their respective creators to their final channels, and ensuring a prompt and accurate publication.
• Analytics and reporting. Partnering with our Social Strategy Manager and Director of Content on weekly, monthly, and quarterly reporting. This role is responsible for pulling metrics from various analytics platforms and collating them into reports for our team's broader analysis.
• External vendor and talent maintenance. This role will act is a primary point of contact between our internal Content team and external partners, coordinating the delivery and receipt of contracts, invoices, and onboarding documentation.
• Budget tracking. Ensure accurate and consistent documentation of team spending.

Criteria

• 1-2 years of social media, content and project management experience
• Analytically minded with strong communication skills.
• Must be able to multitask in a fast-paced environment, with an ability to reprioritize project tasks while maintaining deadlines and goals.
• Team player. Able to interface with all levels of executives with a positive and collaborative approach.
• Self-starter, with ability to thrive in an entrepreneurial environment.
• A passion for home goods and/or retail a plus.
• Strong Microsoft skills, primarily Excel and PowerPoint.
• This role requires being onsite in the Dumbo Brooklyn office

#LI-LG1

Our Culture & Values

We believe that taking care of our people is vital to our success and we strive to offer equitable and transparent practices for all. We prioritize connection, growth, and wellbeing. Our associates are encouraged to bring their authentic selves to work, so they can be their best and achieve their personal and professional goals. We make inclusivity a cornerstone of our culture by welcoming associates with diverse cultures and backgrounds and celebrating them, together. We nurture an open, inclusive environment for all. Our differences-whatever they may be-are valued, explored, and appreciated. Together, we're creating a more just and inclusive company culture where the only criteria for advancement are:

• The quality of our work
• The contributions we make to our teams and the business
• Our ability to lead and connect

We firmly believe that working in a culture focused on diversity, equity, and inclusion (DEI) spurs innovation, creates healthy and high-performing teams, and delivers superior customer experiences. Outside of WSI, we recognize the importance of playing a part in our communities through partnerships, collaborations, and commitments to a more just and inclusive world.

People First

Putting People First means investing in overall well-being and opportunities to grow and advance within the organization. Depending on the position and location, here are a few highlights of what benefits may be available:

Benefits

• A generous discount on all WSI brands
• A 401(k) plan and other investment opportunities
• Paid vacations, holidays, and time off to volunteer
• Health benefits, dental and vision insurance, including same-sex domestic partner benefits
• Tax-free commuter benefits
• A wellness program that supports your physical, financial and emotional health

Continued Learning

• In-person and online learning opportunities through WSI University
• Cross-brand and cross-function career opportunities
• Resources for self-development
• Advisor (Mentor) program
• Career development workshops, learning programs, and speaker series

WSI will not now or in the future commence an immigration case or "sponsor" an individual for this position (for example, H-1B or other employment-based immigration).

This role is not eligible for relocation assistance.

The expected starting pay range for this position is $55,000 - $65,000. Applicable pay ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. In addition to competitive pay, compensation may include a variety of other components like benefits, paid time off, merit, and bonus opportunities.