Program Technician (Emergency Services)

ABOUT THE POSITION
This is an exciting opportunity to work with a dynamic team of civil servants in a fast-paced environment. In this position, the employee will be working with community members and staff in all mission areas of disaster management (prevention, protection, mitigation, response, and recovery). The primary responsibilities will include: providing support to the division and coordinating in the mission areas of disaster management. Focus areas include: training volunteers, outreach events, and coordinating with external organizations. Multilingual abilities and experience in disasters or related experience/training are desirable.

Please note that this is a part-time (0.50 FTE) position, working primarily through the Monday-Friday workweek, but with occasional weekend and evening hours required.

ABOUT THE DIVISION
The City of Goleta's Emergency Management Program, a division of the Neighborhood Services Department, works to prepare the City and its residents and visitors in the event of disaster, ensuring that the City remains open for business during changing and uncertain times. The division works actively to prepare residents, visitors, and local businesses to respond to emergency situations, and it also oversees the City of Goleta's Community Emergency Response Team (CERT) program. For more information about the division, please visit the City's Emergency Preparedness webpage.

DEFINITION
Under general direction of an assigned supervisor, coordinates and implements programs, activities, and special events within a specific program area; promotes those programs, classes, workshops, special and community events, sports, and special interest events; performs other related duties as assigned.

CLASS CHARACTERISTICS
Positions in this class perform intermediate level work and, within a framework of established procedures, are expected to perform a variety of technical duties with only occasional instruction or assistance. Employees in this class often have contact with the public and answer a variety of questions requiring knowledge of related departmental policies, procedures, forms, and precedents, and have the ability to choose among alternatives in solving problems. Work is occasionally reviewed upon completion for overall results.

The following duties are typical for positions in this classification. Incumbents may not perform all listed job functions, nor are all listed duties necessarily performed by everyone in this class, depending upon business need and changing business practices:

1. Makes recommendations on program operations; coordinates day-to-day program activities; may recruit, hire, train, and supervise the work of program staff and volunteers.
2. Acts as a liaison with various community organizations.
3. Provides information regarding programs to staff and members of the public.
4. Maintains all program records; prepares written and oral reports as needed.
5. Makes recommendations on operations and procedures.
6. Provides exceptional customer service in representing the department and the City of Goleta.
7. Performs other duties as assigned.

EDUCATION, EXPERIENCE, AND TRAINING
Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Education:

• Graduation from high school or equivalent; college coursework, with an emphasis on Recreation or a related field, is desired.

• One year of experience in Recreation, Human Services, or a related field is desired.

• General office methods and procedures.
• Proper English usage, punctuation, grammar, and spelling.
• Working knowledge of policies, procedures, and rules of the assigned work unit as well as other City departments.
• Effective methods and techniques in customer service and telephone caller handling.
• Office equipment operation, including multi-line telephone systems, computers, adding machines, photocopiers, and other related office equipment.
• A variety of software applications as required by job assignment.
• First aid, CPR, and safety precautions and procedures.

• Use correct English grammar, punctuation, and spelling.
• Receive the public in person and/or over the telephone.
• Apply and explain regulations, policies, and procedures.
• Maintain records and perform assigned program activities in accordance with established practices and general instructions; perform detailed and multi-task activities.
• Understand and follow written and verbal instructions.
• Communicate clearly and concisely, both verbally and in writing.
• Learn the policies and procedures of the assigned department as related to position responsibilities.
• Operate related office equipment including a multi-line telephone system.
• Work independently.
• Establish and maintain cooperative and effective working relationships with those contacted in the course of work.

• Possession of a valid Class "C" California driver's license and a satisfactory driving record may be required.
• Possession of CPR Certification or ability to obtain within six months of employment.

PHYSICAL AND MENTAL DEMANDS/WORKING CONDITIONS

The physical and mental demands herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential job functions.

• Mental function: Includes reading, writing, mathematical computations, operating a computer, problem solving, managing multiple projects, calmly handling complaints and problems from irate citizens or contractors, and decision making under stressful conditions.

• Productivity: Incumbents must perform work in an efficient, effective, and timely manner with minimal direction.

• Mobility: Incumbents must be able to stand, sit, walk, climb, or balance, stoop, kneel, crouch, and crawl. Incumbents may be required to lift and/or move objects up to 25 pounds.

• Vision: Vision sufficient to read small print, computer screens, and printed documents, and to operate assigned equipment.

• Hearing: Incumbents are required to hear in the normal audio range with or without correction.

• Environment: Normal office setting. Individuals may be exposed to noise and/or dust.

• Other factors: Incumbents may be required to work extended hours including evenings and weekends. Incumbents may be required to use a personal vehicle in the course of employment.