Energy Assistance Worker

Are you eager to help Pennsylvania residents during the cold winter season? The Department of Human Services is seeking seasonal Energy Assistance Workers for the Low-Income Home Energy Assistance Program (LIHEAP) helpline. Your efforts can significantly enhance the comfort and well-being of the community by ensuring that everyone stays warm. Your contributions will directly affect the lives of individuals and families, helping them navigate the challenges of winter. Help us spread warmth and kindness during the chilly months ahead. Your involvement can truly change lives for the better.

As an Energy Assistance Worker, your role will involve evaluating information to accurately apply relevant policies and procedures to determine eligibility for LIHEAP benefits. You will operate within a call center setting, addressing inquiries via phone and email related to LIHEAP. Your position requires you to engage with applicants in a compassionate and objective manner, particularly those experiencing distress or challenging circumstances. You will guide callers in navigating the Commonwealth of PA Access to Social Services (COMPASS) website or mobile application. Additionally, you will regularly use various computer applications while interacting with clients and different personnel from the Department of Human Services. Connecting citizens to additional community resources that may enhance or complement their LIHEAP benefits will also be part of your responsibilities. Effective communication skills, both verbal and written, are essential for success in this role.

Work Schedule and Additional Information:

• Seasonal Full- time employment. The season runs approximately October to April, but employment may begin as early as September and last until June.
• Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch. May change based on operational needs.
• Telework: You may have the opportunity to work from home (telework) full-time, reporting to the office one (1) day per month upon successful completion of a six month probationary period. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Two years of experience in general office work which included interviewing the public; or
• An equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

Telecommunications Relay Service (TRS):

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.