Network Specialist 1

Are you an Information Technology (IT) professional eager to expand your customer services skills? The Health and Human Services (HHS) IT Delivery Center provides end-to-end IT services to all staff in the Department of Human Services (DHS), the Department of Health (DOH), the Department of Drug and Alcohol Programs (DDAP), and the Pennsylvania Department of Aging (PDA). We are searching for a dedicated Network Specialist 1 to complete our team. Bring your skills and ambition to our department to start a new and exciting chapter in your career!

As a Network Specialist 1, you will be part of the Desktop Support Team in the Division of Customer Support and Operations. You will have the opportunity to serve as 2nd level desktop support where you will be responsible for using advanced PC and network troubleshooting methods to resolve higher complex hardware and software problems. Work includes providing support services in a LAN/WAN environment for the Northeast District Bureau of Community Health Systems, as well as all other program offices located within the Northeast District, various remotely located State Health Centers, State Hospitals, Scranton Vital Records, Quality Assurance Office in Bethlehem, Quality Assurance Office in the Scranton State Office building, and WIC Clinics. Work includes providing technical assistance via phone calls to the Service Desk and/or email notifications from internal and external customers; documenting call information; following standard procedures; as well as assisting with diagnosis and troubleshooting hardware and software problems.

Take your IT career up a notch with our Desktop Support Team in the Division of Customer Support and Operations!

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Free parking
• Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time, up to 3 days per week, with the possibility of more based on facility needs. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Scranton State Office Building DOH Offices.
  • Although this is a telework position, you will be required to come to the Scranton office to pick up your equipment. Other reasons for coming into the office include: changes to the current telework, attend training, mandatory meetings, or on an ad hoc basis. Your supervisor will give you at least a 24 hour notice and all travel will be at your own expense.
• Salary: In some cases, the starting salary may be non-negotiable
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Successful completion of the Information Technology Intern - Bachelor Program; or
• One year as an Information Technology Trainee or Information Technology Technician; or
• Three years of experience providing information technology support services including hardware and software installation, operation, and maintenance within a network environment; or
• One year of experience providing information technology support services including hardware and software installation, operation, and maintenance within a network environment, and an associate's degree in any information technology field; or
• An equivalent combination of experience and training that includes one year of experience providing information technology support services including hardware and software installation, operation, and maintenance within a network environment.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ra-cs-vetpreference@pa.gov.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.