Customer Services Representative Support

Working at Watlow

Watlow is a global technology and manufacturing leader who provides world class engineering expertise through innovative thermal products and systems, enabling our customers to thrive. We are making a positive impact every day as our solutions enrich the lives of people everywhere. We have been providing breakthrough thermal solutions for nearly a century. Our corporate values guide us uncompromisingly to always do the right thing, continually learn and improve, respect everyone, and lead with service and humility.

Customer Services Representative Support

Position Summary:

Provides daily support to customer inquiries regarding Watlow products and/or services.

Functional Contribution (Contribution Matrix):

* Executes transactions

* Works under the general direction of a more seasoned professional * Routes questions to the appropriate person

* Demonstrates a willingness to learn

* Adheres to policies, procedures, and best practices

* Uses business tools as intended

* Process Improvement participation

* Demonstrate knowledge with Microsoft Office and other computer systems

* Treats all with respect

* Provides excellent customer service

* Models Watlow Way (WW) behaviors, principles, and values

* Creates positive and enthusiastic team environment

Skills, Abilities and Mastery (Responsibility Matrix): Services:

* Receives inquiries and complaints regarding Watlow products and/or services.

* Investigates and resolves a variety of problems.

* Generate orders, create standard quotes, credits to bills/orders, etc.

* May go to customer's website for correspondence and confirm, change or cancel the orders.

* Champions activities with other internal departments to meet customer needs.

* Track shipments, orders, reworks, etc.

Planning:

* NA Business Partner:

* Advocates for the customer Center of Expertise (COE- See Disciplines)

* Root cause analysis

* Product knowledge

* Customer Service (CS) tool knowledge

Sales Office Administration Education, Experience and Certification Requirements:

* High-school graduate/GED

* Preferred Two-year degree or Technical Certificate or related experience (1-5 years)

Benefits: The Watlow Total Compensation Plan

The health, well-being and financial stability of you and your family is a high priority to us. The Watlow Total Rewards Plan includes competitive compensation and a full range of life and career enhancing benefits:

• Annual Achievement Award
• 401(k) plan that includes a company match on your contribution and an annual company contribution that is tied to company performance
• Wellness incentives
• Employee Personal Assistance Program
• Dental, medical, vision and short-term and long-term disability insurance
• Paid holidays, personal time, and vacation
• Parental leave
• Tuition reimbursement

Diversity & Inclusion

We proactively embrace diversity in all its dimensions across our company and cultivate a culture of inclusion and forward thinking that respects and reflects each team member's individual strengths, views, and experiences. Watlow takes pride in being an inclusive equal opportunity employer and considers for employment qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Please let us know confidentially if you need or require any special accommodations to participate in our recruiting process by emailing us at accommodations@Watlow.com.