User Research Intern
 American Chemical Society | |
 United States, D.C., Washington | |
| 1155 16th St Nw (Show on map) | |
 Jan 22, 2025 | |
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Description
The Digital Product Experience (DPX) Department at ACS drives innovation in digital channels to enhance communication and collaboration within the chemistry community. Its mission is to develop and refine powerful online platforms that advance the chemical enterprise, with a focus on the quality and effectiveness of ACS's digital properties, including ACS.org. DPX oversees digital product development and customer experience strategy, covering areas such as design, application development, user research, experience and content strategy, and web operations. By collaborating with stakeholders, DPX ensures a user-centered, high-quality digital experience. The department is committed to creating and enhancing digital products that meet the evolving needs of members and industry standards. Position Summary User Experience Researcher Intern will be a crucial part of our user experience design and development process, helping us gain deep insights into user behaviors, needs, and preferences. You will collaborate closely with cross-functional teams, including content strategists, visual designers, web developers, web analysts and program managers, to conduct user research studies, usability tests and accessibility audits and reviews. Your research findings Key Responsibilities: 2) Work closely with content and design teams to identify research needs and develop the appropriate research methods, including moderated and unmoderated remote interviews, usability tests, diary studies, empathy mapping, discovery interviews, card sorting, tree testing, surveys, contextual inquiry, kano analysis, etc. 3) Help choose and implement the most appropriate research methods and effectively manage and prioritize research plans to identify research objectives for various digital projects and products. 4) Help develop user personas, journey maps, user flows, service blueprints and other user-centered design artifacts 5) Conduct thorough analyses of research data, synthesize results into cohesive narratives, extract actionable insights, and communicate and present findings effectively to stakeholders across the organization in compelling ways. 6)Collaborate with content strategists and designers to translate research insights into information architecture, navigation, wireframes, prototypes, and interactive mockups that inform content & design solutions. 7) Document research insights and organize, create and manage a user research repository that can be tagged, filtered and shared throughout the organization. Education Requirements: The Ideal candidate will be a rising college junior, senior, recent graduate or pursuing a Masters/ PHD in Human-Computer Interaction, Design, Computer Science, Cognitive Science, Information Science, Interaction Design, Applied Research or a related technical UX discipline; advanced degree preferred with a strong emphasis on research techniques and understanding humans / designing technology to meet their needs Required Qualifications: Currently pursuing a Degree in Human-Computer Interaction, Design, Computer Science, Cognitive Science, Information Science, Interaction Design, Applied Research or a related technical UX discipline; advanced degree preferred with a strong emphasis on research techniques and understanding humans / designing technology to meet their needs. Please complete the following survey as part of your application: 2025 ACS Summer Intern Questionnaire Pay Transparency: This role is based in our Washington, D.C. office. The following are the intended hourly rates for this part time/nonexempt role: Rising Junior-$23.00; Rising Senior-$24.00; Current Grad/PhD Student- $27.00. Any actual offer of employment, reflecting the total compensation package and benefits, will be made in the sole discretion of ACS. ACS reserves the right to amend or modify its employment benefits and compensation structure at any time. *This position will be primarily based in the Washington D.C. (or applicable) office. ACS employees work a hybrid work schedule, consisting of working onsite, two days per week. Schedule flexibility may be required for this role to support in-office activities. While always welcome to work in the office, employees may work the other three days of the week from a location of their choice. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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