New 
Workplace Ambassador
 JLL | |
 United States, New York, New York | |
| 148 West 37th Street (Show on map) | |
 Jan 22, 2025 | |
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At JLL, it is our goal to provide enhanced workplace experiences that will be long remembered by our clients. This Client facing role provides the opportunity to combine your passion for service, brilliant people skills, and enthusiasm for creating a hospitality mindset culture in the workplace. The Workplace Ambassador must exhibit exceptional colleague service, experience, communication skills and engagement.
Overall Role A Workplace Ambassador is the host in the office for colleagues and guests - the dedicated, trusted advisor who can help with accessing site amenities, placing a work request, assistance with conference rooms when they have a VIP in the office, or a variety of other items that enhance the experience. The Workplace Ambassador anticipates needs, paying close attention to the questions and requests that colleagues most often present so that they support their requests and needs. The Workplace Ambassador helps the workplace run seamlessly so colleagues and guests are happy, feel welcome, have an enhanced experience, which allows colleagues to focus their time on their work instead of on administrative issues. This individual ensures that a seamless consistent level of service is provided at every user touchpoint. Site Management Triage all work requests to respective parties The point of contact for Corrigo requests, providing status updates as needed Manage all colleague inquiries and issues tactfully and confidently Conduct daily site walks to assess site and floor conditions and complete a daily report Work with the Facilities and AV Teams to ensure meeting rooms and collaboration spaces are in 'ready-to-use' condition whenever unoccupied Provide support and back up for the JLL Meetings & Events Team booking rooms, triaging colleague requests, and overall conference tasks i.e., food deliveries, conference room facilities requests, and room set up Ensure office and pantry equipment is in good working condition. Liaise and work collaboratively with colleagues (FM, Engineering, Events) and vendors to support the functionality of the workspace - One Team Ensure services are delivered within SLA's and compliant with applicable laws, rules, and regulations Task/Responsibilities Work with Client on colleague engagement initiatives - provide biweekly site tours for new hires, and assist with events as required Trusted advisor for all colleague and contractors provides connection to site resources, services, and amenities Welcome event attendees and direct them to coat and luggage storage Participate in daily huddle with full JLL Team Monitor Reception email inbox as scheduled Colleague Service & Communications Be recognized and identified as the go-to or host of the office Greet colleagues, using names when possible Visibly engaged To be attuned with colleagues, build meaningful relationships, and develop trusted advisor status with colleagues Share communications collaterals with the JLL team Receives and responds to all requests (verbal, email) or issues within one day of receipt, including a personal follow-up to ensure questions/requests are answered. Prioritize urgent issues / emails Provide intuitive workplace delivery, anticipating colleague needs Internal JLL Duties Onboarding support for JLL and Client new hires Assist soft services program as needed Stay up-to-date on all JLL trainings Administrative Dates Administer workplace policies (clean desk, appropriate use of space, etc.) Additional duties as assigned by Workplace / Facility Manager such as occupancy report two days per week Contribute to "good catches" for the site Additional duties as assigned by Client Candidate Qualifications Experience Bachelor's degree or equivalent 3 - 5 years prior experience in customer service, hospitality, tourism, events operations property management, or related profession Skills Confident, friendly & engaging Colleague focused mentality with a passion for hospitality Excellent verbal and written communication skills, ability to communicate professionally at all levels Meticulous with strong organizational and time management skills Strong interpersonal skills and highly collaborative Proficiency with Microsoft Office (Excel, Word, PowerPoint, and Outlook) | |